Since 2019, Willie Merel has been working in Ftsi located 173, 173. This professional is a competent Call Center Operations Manager with over 32 years of work experience. According to Willie's CV and work profile, this expert has worked at more than 20 places with numerous backgrounds and gained different skills. Willie attended school at the Mount Saint Mary's University from 2012 to 2022. Willie Merel can be found in Dallas, Texas – where the professional is currently located. You can search for this expert's e-mail and phone. We can also provide you additional contact information upon request.
Name variants:
Wilbert Merel,
Wilbur Merel,
Wiley Merel,
Wilfred Merel,
Willard Merel,
William Merel,
Willis Merel,
Wilson Merel,
Wilhelmina Merel
Last updated Jun 22, 2024
Contact Information
Last Update
Jul 6, 2022
Email
gu**@yahoo.com
Location
Dallas, TX
Workplace
Call Center Operations Manager
Monrovia, CA
Industry
Financial Services
Colleagues
Work History
Vice President Call Center Operations
5235 east Hunter Ave, Anaheim, CA 92807
from May 2018
Director of Operations
6300 Wilshire Blvd Suite #640, Los Angeles, CA
Feb 2017 — Mar 2018
Sales Manager
1929 Allen Pkwy, Houston, TX 77019
● Lead and supervise team of 12 to work under tight deadlines
● Coach, motivate, and influence team to exceed sales quotas
● Conduct weekly 1:1’s with team members to review performance a...
Jul 2015 — Nov 2016
Vendor and Supplier Manager-Contract Position
Stamford, CT
Manage the day to day operations and supplier oversight of 103 specialists by ensuring that the vendor adheres to the contracted SLA's and KPI's. Actively lead the procurement of outsourced ...
Jul 2014 — Jul 2015
Vendor Manager-Telemarketing Call Centers
Los Angeles, CA
Was the head of the sales department and reported directly to the CEO
I was able to restructure the product training and development for all vendor call centers
Oversaw and supported 5 ve...
Mar 2013 — May 2013
Product Manager
333 Ludlow St, Stamford, CT 06902
Support 8 commercial call centers for Verizon, CenturyLink, and AT&T within a 3 state region to increase sales, drive activation rate, decrease churn, and improve customer experience
Use d...
Aug 2010 — Mar 2013
Retention Supervisor
220 west 1St St, Los Angeles, CA 90012
Supervised group of 16+ reps to record breaking retention rates.
Team consistently held a 80% retention rate for Q2 in 2010 leading the nation
Monitored quality assurance and held highest...
Oct 2009 — Aug 2010
Mortgage and Asset Team Lead
1680 Capital One Dr, Mclean, VA 22102
Attained and maintained a portfolio of over 11Million asset based accounts.
Built a mortgage portfolio of multiple loans consisting mostly of 5/1 and 7/1 ARMS
Used solutions based selling...
Aug 2007 — Jul 2009
Student Supervisor
This role was created in order to acknowledge my efforts in assisting management.
Handled all escalations and challenges by all reps while maintaining a personal best 60% close rates with ...
Jan 2004 — Jun 2004
Loan Agent
Made an average of 20 plus outbound calls a day to perspective clients in our portfolios.
Named employee of the quarter for months Jan-Apr in 2005 for maintaining a high close rate of over...
May 2003 — Jan 2004
Sales Associate
As a Sales associate I was responsible for providing outstanding customer service and meeting my monthly sales goals.
Jan 2001 — Jan 2003
Education
2012 — 2022
Occupations
Executive
Operations Manager
Director of Operations
Vice President
Chief Executive
Skills
Call Centers
Training
Leadership
Management
Team Building
Sales
Customer Retention
Customer Service
Sales Operations
Sales Management
Team Leadership
Call Center
Customer Satisfaction
Customer Experience
Coaching
Marketing
Account Management
Business Development
Strategic Planning
Marketing Strategy
Recruiting
Solution Selling
Microsoft Office
Mentoring
Selling
Sales Presentations
Cold Calling
Social Media
New Business Development
Direct Sales
Outsourcing
Leadership Development
Telecommunications
Spanish
Data Analysis
Advertising
B2B
Sales Process
Salesforce.com
Analysis
Strategy
Crm
Telemarketing
Lead Generation
Strategic Partnerships
Vendor Management
Rfp Generation
Third Party Vendor Management
Vendor Relationship Management
Bpo