Seth Gerstman has been working as a Director, Workforce Optimization at Sefcu since 2018. Moreover, this expert has an employment history at more than four companies using similar skills. Seth has a total work experience of 19+ years. Seth Gerstman studied at the University at Albany, Suny. Currently the professional lives in Schenectady, New York region. You can find this professional's actual e-mail and phone through our search.
Name variants:
Seth Gerstman
Last updated Jun 17, 2024
Contact Information
Last Update
Jul 10, 2022
Email
sg**@nycap.rr.com, se**@twcable.com
Location
Schenectady, NY
Company
Workplace
Colleagues
Work History
Director, Workforce Optimization
700 Patroon Creek Blvd, Albany, NY 12206
Enterprise workforce analysis and capacity planning. Delivering the right work, to the right people, in the right place, at the right time throughout the 50+ sites within the SEFCU network. ...
from May 2018
Director Customer Service Operations
400 Atlantic St, Stamford, CT 06901
Vendor Operations for TWC/Spectrum Enterprise Customer Service
Manage $220m budget and P&L planning comprising of 26 centers supported / 9,500+ employees in 7 countries
Primary focus on w...
Feb 2014 — May 2018
Regional Manager, Customer Care Perfomance and Operations - East Region
400 Atlantic St, Stamford, CT 06901
Led team responsible for the overall performance and workforce operations in the newly created Northeast region. Driving Customer Satisfaction and Employee Satisfaction to new levels of exce...
Feb 2010 — Feb 2014
Operations - Albany Market
400 Atlantic St, Stamford, CT 06901
Workforce Management, Command Center, Escalation Desk, Analytics
Apr 1999 — Feb 2010
Education
Occupations
Executive
Director
Health Specialist
Certified Nurse Aide
Volunteer
Engineer
Customer Service
Sales Specialist
Client Service Officer
Supplier
Partner
Operations Manager
Nurse
Nurse Practitioner
Non-Profit
Services Professional
Sales Representative
Chief Executive
Skills
Telecommunications
Call Centers
Management
Customer Service
Team Leadership
Workforce Management
Customer Satisfaction
Vendor Management
Customer Experience
Contact Centers
Troubleshooting
Team Building
Leadership
Business Process Improvement
Workforce Planning
Process Improvement
Project Management
Voip
Vendor Relationship Management
Business Analysis
Business Strategy
Customer Retention
Cross Functional Team Leadership
Voice Over Ip
FAQs about Seth Gerstman
What's the main profession of Seth Gerstman?
The expert is a Director, Workforce Optimization.
What jobs is Seth Gerstman a professional at?
Seth Gerstman is proficient at Executive and Director jobs.
Where does Seth Gerstman live?
Schenectady, New York is the place where Seth Gerstman currently lives
Does the expert have the email address?
sg**@nycap.rr.com and se**@twcable.com is Seth Gerstman's email address.
How many companies did Seth Gerstman work at?
Seth Gerstman worked at four jobs.
What education does Seth Gerstman have?
Seth studied at the University at Albany, Suny.
What is professional industry that Seth Gerstman is connected to?
Seth works in Banking industry.
What are the skills of Seth Gerstman?
This professional has skills in the following areas: Telecommunications, Call Centers, Management, Customer Service, Team Leadership, Workforce Management, Customer Satisfaction, and Vendor Management.