Since 2018, Daniel Rounds has been working in Sefcu situated 998, 998. This expert is a qualified Senior Vice President, Member Experience Executive with over 18 years of work experience. According to Daniel's CV and work profile, this expert has worked at more than six companies with diverse backgrounds and gained various skills. Daniel attended school at the University at Buffalo. Northbush, New York is the place where Daniel currently lives. You can search for this professional's contacts. We can also provide you detailed contact information upon request.
Name variants:
Danial Rounds,
Dan Rounds,
Danny Rounds
Last updated May 02, 2024
Contact Information
Workplace
Colleagues
Work History
Senior Vice President, Member Experience Executive
700 Patroon Creek Blvd, Albany, NY 12206
Delivering on the foundation of Distribution Excellence through leadership of a multichannel member experience. Leading the development and execution of enterprise technology solutions and d...
from Feb 2018
Senior Vice President, Contact Center Director of Consumer Service
127 Public Sq, Cleveland, OH 44114
Responsible for the leadership, production, and administration of a department of Contact Center team leaders and specialists (~400 FTE). Accountable for ensuring specialists provide superio...
Aug 2016 — Jan 2018
Senior Vice President, Director of Contact Center Operations
726 east Exchange St, Buffalo, NY 14210
SENIOR-LEVEL CONTACT CENTER EXECUTIVE offering extensive experience in the design and execution of various Contact Center strategic initiatives, which have consistently delivered desired out...
Jul 2013 — Aug 2016
Vice President, Customer Advocacy Manager
726 east Exchange St, Buffalo, NY 14210
Responsible for the Bank’s Retail Customer Experience Team Creation of enterprise-wide Customer Experience Team, designed to respond, research, and resolve all Executive Escalations for Firs...
Aug 2012 — Jul 2013
Vice President, Customer Contact Center Wny Operations, Retail Banking
726 east Exchange St, Buffalo, NY 14210
Responsible for Retail Contact Center Operations Managed (8) Contact Center teams across (2) locations with oversight of approximately 150 customer service representatives and department sup...
May 2004 — Aug 2012
Avp, Customer Contact Center Operations Manager
726 east Exchange St, Buffalo, NY 14210
Aug 2000 — May 2004
Education
Occupations
Executive
Senior Vice President
Director
Vice President
Chief Executive
Operations Manager
Skills
Banking
Retail Banking
Customer Experience
Credit
Call Centers
Risk Management
Leadership
Management
Loans
Customer Service
Commercial Banking
Consumer Lending
Business Analysis
Financial Services
Process Improvement
Small Business Lending
Commercial Lending
Cross Selling
Finance
Team Building
Vendor Management
Business Process Improvement
Team Leadership
Customer Satisfaction
Crm
Coaching
Contact Center Management
Loan Origination
Portfolio Management
Relationship Management
Lines of Credit
Contact Centers
FAQs about Daniel Rounds
What is the profession of Daniel Rounds?
This professional's job is Senior Vice President, Member Experience Executive
What jobs is Daniel a professional at?
The expert is proficient at Executive and Senior Vice President jobs.
Where does Daniel Rounds live?
Northbush, New York is the place where Daniel Rounds currently lives
Does the expert have the email address?
da**@fnfg.com is The expert's email address.
How many companies did Daniel Rounds work at?
The professional worked at six jobs.
Where has Daniel Rounds studied?
Daniel studied at the University at Buffalo.
Are there any industries, that Daniel Rounds is connected to?
Daniel works in Banking industry.
What are special skills of Daniel Rounds?
Daniel Rounds has such skills as Banking, Retail Banking, Customer Experience, Credit, Call Centers, Risk Management, Leadership, Management, Loans, Customer Service, and Commercial Banking.