With work experience over 12 years, Scott is currently working at Comcast Cable as a Telecommunications Call Routing Analyst. Scott received his education from 1997 to 2001 at the Ohio University Heritage College of Osteopathic Medicine. This professional lives in Miamisburg, Ohio. To contact Scott, you can look for their phone or email address or receive additional info by requesting access to this expert's additional details through SoftwareOfficial.
Name variants:
Scotty Day
Last updated Jun 17, 2024
Contact Information
Workplace
Telecommunications Call Routing Analyst
Waukegan, IL
Industry
Cable/Pay Television Service
Colleagues
Work History
Roc and Workforce Operations Manager
200 Park Ave, New York, NY 10016
Manage the Resource Optimization team responsible for Incident Management for application outages and call routing emergencies for over 40 lines of business.
Manage Real Time teams respons...
from Sep 2014
Workforce Operation Project Manager
Managed, organized, and implemented the launch of any new application introduced to the Central Division such as the continued rollout of new Aspect eWFM features and upgrades. Launched a “L...
Feb 2013 — Aug 2013
Education
1991 — 1994
Occupations
Executive
Operations Manager
Director of Operations
Analyst
Sales Specialist
Agent
Agents
Leader
IT Professional
Computer Network Professional
Analysts
Sales Representative
Managers
Network Administrator
Skills
Workforce Management
Iex Total View
Telecommunications
Vendor Management
Outage Management
Scheduling Management
Real Time Monitoring
Call Centers
Ewfm
Customer Experience
Process Improvement
Management
Avaya
Customer Satisfaction
Forecasting
Contact Centers
Wireless
Cross Functional Team Leadership
Customer Retention
Telephony
Performance Management
Team Leadership
Call Center Development
Voip
Business Analysis
Workforce Planning
Acd
Ivr
Troubleshooting
Team Building
Employee Engagement
Bmc Remedy Ticketing System
Avaya Communication Manager
Peoplesoft
Sharepoint Administration
FAQs about Scott Day
What's the main profession of Scott Day?
Scott is a Roc and Workforce Operations Manager.
What jobs is Scott proficient at at?
The expert is a professional such jobs as Executive and Operations Manager.
Where does Scott Day live?
The professional lives in Miamisburg, Ohio.
What is the expert's email?
The expert's email is sd**@metlife.com.
How many companies did Scott Day work at?
Scott Day worked at five jobs.
Where has Scott Day studied?
Scott studied at the Ohio University Heritage College of Osteopathic Medicine from 1997 to 2001.
Are there any industries Scott Day works in?
Scott Day works in Insurance industry.
Are there any skills Scott Day has?
This person has such skills as Workforce Management, Iex Total View, Telecommunications, Vendor Management, Outage Management, Scheduling Management, Real Time Monitoring, and Call Centers.