Patrick O'shea

Board of Directors

Patrick O'shea has been a Board of Directors at PACE (Professional Association of Customer Engagement) since 2012. Moreover, the person has on-the-job experience at more than 16 companies in the relevant field. Patrick has a total work experience of 42+ years. Patrick O'shea studied at the Amberton University from 2010. Today the person lives in Houston, Texas region. Find Patrick O'shea's current e-mail and phone with our search.
Name variants:
Pat O'Shea, Paddy O'Shea, Patsy O'Shea, Rick O'Shea
Last updated Feb 09, 2024

Contact Information

Last Update
Jul 10, 2022
Email
po**@monitronics.com
Location
Houston, TX

Workplace

Professional Association for Customer Engagement (PACE)
Board of Directors

Indianapolis, IN

Industry

Telecommunications

Work History

Board of Directors

New York
from Jan 2012

Director / Acquisition and Retention

TXU
United State
Responsible for the acquiring and retaining of new residential and business accounts. Oversee multiple operational sites in Central America and the United States with a focus on driving new...
from Oct 2011

Board of Directors

Washington D.C. Metro Area
Oct 2009 — Dec 2012

Senior Vice President

Aug 2007 — Oct 2011

Contact Center Vice President

May 2005 — Aug 2007

Vice President

2005 — 2007

Call Center Director

Apr 2003 — May 2005

Director

2002 — 2004

Assistant Vice President Telesales and Service

Oct 2001 — Apr 2003

A.V.P. Customer Service

2001 — 2003

National Telesales and Service Manager

Oct 2000 — Oct 2001

Senior Vice President / Contact Center

2000 — Aug 2007

National Contact Center Sales Director

2000 — 2001

National Call Center Manager

Feb 1997 — Oct 2000

Communications Director

1993 — 1997

Sales Representative / Contact Center Supervisor

1986 — 1993

Education

Masters of Science in Science / Management

from Feb 2010

Certificate in Strategic Leadership

from Oct 2008
2008 — 2010

Certificate in Project Management

from May 2002

Bachelor of Arts in Communications

from May 1986
1982 — 1986

Occupations

Executive
Director
Board Member
Operations Manager
Management Team Executive

Skills

Customer Satisfaction
Call Centers
Customer Retention
Sales Management
Customer Service
Management
Leadership
Call Center
Sales
Crm
Contact Centers
Team Building
Process Improvement
Customer Experience
Strategic Planning
Vendor Management
Mergers and Acquisitions
Customer Acquisition
Tele Sales Process and Execution
Operations Management
Call Center Sales Process Improvement
Account Management
New Business Development
Telemarketing
Business Process Improvement
Cross Functional Team Leadership
Customer Relationship Management
Customer Relations
Business Development
Coaching
Team Leadership
Training
Budgets
Forecasting
Employee Relations
Leadership Development
Sales Operations
Strategy
B2B
Banking
Credit
Employee Training
Negotiation
Outsourcing
Performance Management
Program Management
Project Management
Sales Process

FAQs about Patrick O'shea

What is the main profession of Patrick O'shea?

This professional's job is Board of Directors

What jobs is Patrick a professional at?

Patrick is proficient at Executive and Director jobs.

Where does Patrick O'shea live?

The professional currently lives in Houston, Texas.

What is Patrick's email?

Patrick O'shea's email is po**@monitronics.com.

Where did Patrick O'shea work?

The professional worked at PACE (Professional Association of Customer Engagement), TXU.

What education does Patrick O'shea have?

Patrick studied at the Amberton University from 2010.

What languages does Patrick O'shea speak?

Patrick O'shea speaks Spanish.

Are there any industries Patrick O'shea works in?

Patrick O'shea works in Oil & Energy industry.
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