Tom Rocca has been working as a Vice President at Rqa, Inc at Rqa, Inc. since 2015. Furthermore, the professional has on-the-job experience at more than ten companies using similar skills. Tom has a total work experience of 45+ years. Tom Rocca studied at the Canisius College from 1978 to 1982. Today Tom lives in Atlanta, Georgia region. You can find this expert's actual e-mail and phone through SoftwareOfficial search.
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Thomas Rocca
Last updated Jun 22, 2024
Contact Information
Workplace
Vice President at Rqa, Inc
Orland Park, IL
Industry
Market Research, Consumer Research Product Development, Management Consulting Services Business Consulting Services Commercial Nonphysical Research, Delivery Service
Colleagues
Work History
Vice President at Rqa, Inc
10608 west 163Rd Pl, Orland Park, IL 60467
Founded in 1989, RQA, Inc. provides world class services to the food, beverage, personal care and consumer product industries. Whether you need to assess your product quality and market cond...
Oct 2015 — Dec 2018
President and Cxo
Professional Consumer Services, Franchise Support and CX Executive Consulting. A Focus on Consumer Affairs, Complete Customer Services and High End Business Acquisition. Opened New Contact C...
from Jul 2003
Vice President
28 Liberty St, New York, NY 10005
Consumer Acquisition Services, Muti-Channel product support. Insurance and Risk products and services. Credit Card Financial and Insurance Products, i.e.: Accidental Death, Credit Consolidat...
2000 — 2003
President
High End Sales and Customer Support, Series 6 & 7 Brokerage Support, Consumer Affairs and Recall Services, Video Game Services and Hint & Tip Expertise and Business Process Management (BPO).
1995 — 2000
Member of the Board and Chief Operations Officer
8445 Keystone Xing SUITE 106, Indianapolis, IN 46240
PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers. These channels not only in...
Aug 1994 — Oct 2015
Vice President Business Operations
High Tech Telecommunications Services and Support, Facility On-Site Management, Business to Business Professional Services. Customer Services and High End Sales.
1990 — 1995
Manager
Customer Service, Lead Generation and Telesales Department of 100 plus representatives.
1985 — 1990
Marketing Research Manager
Product and Consumer Surveys, Customer Marketing Support and Marketing Research Campaigns and Analytics. Purchase Habits and Buying Studies.
1982 — 1985
Education
1978 — 1982
1974 — 1978
Occupations
Engineer
Customer Service
Executive
Skills
Management
Call Center
Strategic Planning
Leadership Development
Customer Service
Leadership
Operations Management
Training
Marketing
Coaching
Inbound Marketing
Customer Experience
Telemarketing
Telecommunications
Lead Generation
Networking
Event Planning
Mentoring
Call Centers
Sales
Strategy
Outsourcing
Sales Management
Business Development
Account Management
Direct Marketing
New Business Development
Contact Centers
Business Process
Crm
Executive Management
Cross Functional Team Leadership
Strategic Partnerships
Vendor Management
Direct Sales
Bpo
Customer Retention
Customer Satisfaction
Sales Operations
Program Management
Risk Management
Budgets
Project Management
Workforce Management
Insurance
Entrepreneurship
Public Speaking
Solution Selling
Customer Acquisition
Recalls
Property and Casualty Insurance
Crisis Management
Fda
Food Safety