With work experience over 17 years, Michael is currently working at Spanlink Communications as a Consultant Systems Engineer. Michael received his education from 1974 to 1980 at the Texas State University-San Marcos. This person is a qualified professional, that is proven by qualifications : Cisco and Webex. Michael speaks English fluently. Michael is located in Lewisville, Texas. To contact directly Michael, you can search for their phone or e-mail address or find full info by requesting access to their further details on SoftwareOfficial.
Name variants:
Mikael Hurd,
Mychael Hurd,
Mike Hurd,
Mikey Hurd,
Mick Hurd,
Mickey Hurd,
Micky Hurd,
Michl Hurd,
Mischa Hurd
Last updated Jun 07, 2024
Contact Information
Last Update
Jul 13, 2022
Email
mi**@cognizant.com, mi**@ey.com, mi**@yahoo.com
Location
Lewisville, TX
Company
Workplace
Colleagues
Work History
Sr. Principal
Innovative, resourceful call center technology expert who specializes in designing world class caller experiences in large scale architectures to improve performance and efficiency. Experti...
Nov 1997 — Nov 2009
General Manager
New product development and systems integration, Developed the first conceptual working model of automatic agent-side quality monitoring in the call center industry. Led the design and deve...
1996 — Oct 1997
Director of Engineering
Led the software and hardware development organizations of the company. Managed product development of the Teknekron digital ACD. Led development teams for CTI, IVR, quality monitoring and...
Jan 1992 — Sep 1996
Education
Occupations
Executive
Deputy Director
IT Professional
Systems Architect
Counselor
Professor
School Principal
Deputy Manager
Chief Executive
Software Developers
Advisor
School Administrator
Educational Manager
Skills
Ivr
Integration
Project Management
Usability Testing
Cti
Acd
Unified Communications
Telephony
Contact Centers
Call Center
Sip
Telecommunications
Voip
Cloud Computing
Cisco Technologies
Speech Recognition
Professional Services
Customer Experience
Managed Services
Requirements Analysis
Sales Engineering
Solution Architecture
Process Improvement
Crm
Consulting
Business Process
Call Centers
Software Development
Saas
Pre Sales
Avaya
Enterprise Software
Management
Genesys
Data Center
Call Routing
Cisco Call Manager
H.323
Switches
Unified Messaging
Call Logging
Workforce Management
Ip
Wan
Vendor Management
Business Process Improvement
Program Management
Business Analysis
Solution Selling
Business Intelligence
FAQs about Michael Hurd
What is the main profession of Michael Hurd?
Michael Hurd is a Associate Director and Contact Center Technology Lead.
What jobs is Michael a professional at?
Michael is a professional Executive and Deputy Director jobs.
Where is Michael Hurd located?
Michael Hurd is located in Lewisville, Texas.
Does Michael have the email address?
mi**@cognizant.com and mi**@ey.com is Michael's email address.
How many companies did Michael Hurd work at?
The professional worked at four jobs.
What education does Michael Hurd have?
Michael studied at the Texas State University-San Marcos from 1974 to 1980.
What are the certifications of Michael Hurd?
Michael received the following certifications: Cisco and Webex.
What languages does Michael Hurd speak?
Michael Hurd speaks English.