Matthew Goldsmith has been working as a Contact Center Director in Simplisafe since 2019. Furthermore, this person has professional experience at more than 12 companies in the related field. Matthew has a total work experience of 18+ years. Matthew Goldsmith studied at the Brandeis University from 2000 to 2002. Now the person lives in Boston, Massachusetts region. You can find this person's current email address and phone number with our search.
Name variants:
Mathew Goldsmith,
Matthieu Goldsmith,
Matt Goldsmith,
Mat Goldsmith,
Matty Goldsmith,
Mattie Goldsmith
Last updated Jun 06, 2024
Contact Information
Last Update
Jul 13, 2022
Email
ma**@gmail.com, mg**@legoeducation.com, ma**@legoeducation.com
Location
Boston, MA
Company
Workplace
Contact Center Director
Boston, MA
Industry
Consumer Electronics, Security Systems Services
Colleagues
Work History
Head of Customer Service, North America
Head of North America Customer Service at LEGO Education
Sep 1, 2015 — Oct 2017
National Operations Director
Responsible for the operation of 5 U.S. based outbound call centers In addition to direct operations management, responsible for multiple business support functions, including human resource...
May 2014 — Sep 2015
Director, Contact Center Operations
347 Congress Street Brg, Boston, MA 02210
Managed operations for the company’s sales and service organizations handling all customer interactions including phone (inbound & outbound), email and web. Direct oversight of: workforce ma...
Jul 2012 — May 2014
Vice President, National Service and Solutions
100 north Tryon St, Charlotte, NC 28202
Directly managed a 200+ person contact center handling escalation and technical support calls, as well as operational responsibility for several multi-site groups, including international ve...
Jul 2010 — Jul 2012
Vice President, Integrated Client Experience
New York, NY
Devised strategies for collecting and reporting on client satisfaction across the Global Wealth Management business Identified gaps in service delivery and initiated strategies to close gaps...
Nov 2009 — Jun 2010
Consultant and Owner
Founded consulting practice helping small businesses with all aspects of operations and finance Improved bottom line results through achieving operational efficiencies, technology improvemen...
Feb 2008 — Oct 2009
Director, Client Services
Directed the servicing relationship team handling a portfolio consisting of 25% of company clients Advised corporate clients on strategies to improve marketing campaigns and increase loan bo...
Sep 2007 — Feb 2008
Senior Manager, Borrower Services
Directly managed a high volume, 200+ person contact center, all day-to-day operations, and budget Executed enterprise-wide project outsourcing the service operation of the organization, real...
Feb 2005 — Sep 2007
Senior Business Analyst, Middle Market Banking
100 north Tryon St, Charlotte, NC 28202
Provided financial support to market executives and advised on strategies to improve bottom line results Revamped the financial reporting package used across the company to improve readabili...
Oct 2001 — May 2004
Manager, Corporate Client Services
100 north Tryon St, Charlotte, NC 28202
Managed multiple teams of account managers servicing large corporate clients with the full array of corporate cash management products Consolidated and reorganized service organizations thro...
Aug 1998 — Oct 2001
Education
2000 — 2002
1994 — 1998
Occupations
Executive
Director
Engineer
Customer Service
Sales Specialist
Client Service Officer
Manager
Operations Manager
Skills
Ms Office Suite
Avaya
Six Sigma
Call Center
Operations Management
Customer Relations
Process Improvement
Customer Service
Call Centers
Microsoft Office
Training
Analysis
Management
Business Process Improvement
Vendor Management
Customer Satisfaction
Quality Assurance
Strategy
Team Building
Outsourcing
Customer Experience
Forecasting
Contact Centers
Strategic Planning
FAQs about Matthew Goldsmith
What's the main profession of Matthew Goldsmith?
The expert is a Contact Center Director.
What jobs is Matthew a professional at?
Matthew is proficient at such jobs as Executive and Director.
Where does Matthew Goldsmith live?
Matthew Goldsmith lives in Boston, Massachusetts.
Does the professional have the email address?
ma**@gmail.com and mg**@legoeducation.com is Matthew Goldsmith's email address.
How many companies did Matthew Goldsmith work at?
The professional worked at 12 jobs.
Where has Matthew Goldsmith studied?
Matthew studied at the Brandeis University from 2000 to 2002.
What is the industry that Matthew Goldsmith is connected to?
This professional works in Education Management industry.
What are professional skills of Matthew Goldsmith?
Matthew Goldsmith has the following skills: Ms Office Suite, Avaya, Six Sigma, Call Center, Operations Management, Customer Relations, Process Improvement, Customer Service, and Call Centers.