Since 2017, Kevin Birch has been working in Enterprise Technology Services 1, 1. This expert is a proficient Lead Service Desk Engineer with over 12 years of work experience. According to Kevin's CV and work profile, this professional has worked at more than six companies with numerous backgrounds and gained different skills. Kevin attended school at the University of Phoenix from 2006 to 2009. Kevin Birch has professional certification in O Information Technology Infrastructure Library (I.t.i.l) and O Information Technology Infrastructure Library (I.t.i.l). Phoenix, Arizona is the place where Kevin currently lives. You can search for Kevin Birch's phone and email. We can also provide you detailed contact information upon request.
Name variants:
Kev Birch
Last updated May 31, 2024
Contact Information
Last Update
Jul 7, 2022
Email
kb**@etechservices.com, de**@email.phoenix.edu, ke**@ricoh-usa.com
Location
Phoenix, AZ
Company
Workplace
Lead Service Desk Engineer
Industry
Information Technology and Services
Colleagues
Work History
Lead Service Desk Engineer
730 north 52Nd St SUITE 100, Phoenix, AZ 85008
MSP of 100
clients on-site/chat/phone/email for peripheral/printer/workstation/server/LAN/WAN solutions
Runbooks: Developed documentation for each client detailing solutions and site hard...
Aug 2017 — Aug 31, 2018
Assoc It Field Support Technician
300 Eagleview Blvd, Exton, PA 19341
Support 1k+ Ricoh staff directly or by chat/phone/email to build/repair/deploy desktops/laptops/peripherals
Image Verification Checklist: Assisted Engineers with testing of Ricoh Standard ...
Sep 2012 — Aug 2017
It Field Service Technician
1224 Hammond Dr SUITE 1500, Atlanta, GA 30328
Replaced thin client HP devices and setup\re-configured barcode scanners, credit\debit card readers and invoice\label printers throughout various Auto-zone locations within Phoenix and surro...
Jun 2012 — Sep 2012
It Service Desk Analyst
4025 south Riverpoint Pkwy, Phoenix, AZ 85040
Support 50k+ Apollo staff globally via chat/phone/email to install/repair desktops/laptops/peripherals/apps
H.P.S.M Integration: CA Service Desk to Hewlett Packard Service Manager ticketin...
Jan 2010 — Oct 2011
It Customer Service Representative
1625 west Fountainhead Pkwy, Tempe, AZ 85282
Support 150k+ UOP students/staff globally via chat/phone/email with desktops/laptops/peripherals/apps o Consistently in Top Performer reports for ticket amount, Q.A. scores and closure time ...
Sep 2006 — Dec 2009
It Regional Service Technician
98 Inverness Dr east, Englewood, CO 80112
Install, configure, and assist golf cart related GPS server/client hardware and software within the customers Local Area Network in person, on phone or email. Responsibilities also included ...
Oct 2004 — Aug 2006
Education
2006 — 2009
2003 — 2006
Occupations
Printing Supervisor
Engineer
Artist
Performer
IT Professional
Information Technology Specialist
Supporting Member
Technician
Technical Support Specialist
Print Worker
IT Specialist
Team Member
Technical Specialist
Technical Support Specialists
Systems Support Specialist
Support Specialists
Skills
Active Directory
Microsoft Exchange Server
Ibm/Lotus Notes/Domino Server
Blackberry Server
Remote Server Administration Tools
Quickbooks Professional
Disk Encryption
Virus/Malware Quarantine/Removal
Virtual Private Network
Rescue Technician Console
Critical Thinking
File Transfer Protocol Client and Server
Advanced Browser Troubleshooting
Cloud Applications
Multifunction Printers and Copiers
Msdos
Linux Mint/Ubuntu/Opensuse
Mac Osx
Project Planning and Implementation
Project Management
Business Systems
Computer and Information Processing
C and C++ Programming Concepts
Database Concepts
Networking and Telecommunication Concepts
Web Design and Development
Java Programming
Information Systems Security
Sequential Query Language For Business
Windows Server Networking
Application Implementation
Computer Hardware and Software
Digital Fundamentals
Electronic Systems
Embedded Microprocessor Application
Communication Systems
Automation and Control Systems
Networking
Routing
Switching
Sensors and Instrumentation
Semiconductor Manufacturing
Wireless Communication Formats
Boolean Logic
Electrical Modulation and Cadence
Visio
Sql