Since 2013, Zimbeana Powell has been working in Global Indemnity situated 3272, 3272. This person is a qualified Service and Support Manager with over 41 years of work experience. According to Zimbeana's resume and work profile, this expert has worked at more than six places with numerous backgrounds and gained different skills. Zimbeana studied at the Gwynedd-Mercy College from 2009 to 2011. Zimbeana can be found in Philadelphia, Pennsylvania – where this expert is currently located. You can search for this person's phone number and email. We can also provide you with additional contact information upon request.
Name variants:
Zimbeana Powell
Last updated Aug 17, 2024
Contact Information
Last Update
Jul 5, 2022
Email
zi**@airgas.com, po**@comcast.net, zi**@compglobal.com
Location
Philadelphia, PA
Company
Workplace
Colleagues
Work History
Service and Support Manager
Bala Cynwyd, PA
Responsibilities include managing the day-to-day activities of the IT Service Desk which provides Level 1 phone and desk-side support. Other areas of responsibility are the management of var...
from Mar 2013
Customer Support Team Leader
Developed Customer Support for internal and external users of PAS Commercial Auto and Vacant Express (Duck Creek Technologies), and Quick Rater systems
Track, analyze, and resolve issues rel...
Mar 2010 — Mar 2013
IT Team Leader
•Efficiently manage daily function of corporate Help Desk that provides proprietary system (Property Casualty) and technical support to 1500+ employees and 2500+ independent agents
•Direct ...
May 1998 — Dec 2008
Agency Training and Support Specialist/Supervisor
•Recognized as leader and involved in conducting new hire interviews and influential in making final decisions
•Provided new hire training teaching concepts, functionality, and troubleshooti...
May 1993 — Feb 1998
Operations Supervisor
Direct supervision of Rating and Processing Units consisting of two supervisors and 25-35 employees with responsibility for management of entire Operations Department in manager’s absence
•O...
May 1989 — May 1993
Education
Occupations
Executive
Manager
Support Manager
IT Professional
Information Technology Specialist
Team Leader
Agents
Software Tester
Operations Manager
Managers
IT Specialist
Computer Specialist
Skills
Performance Management
Training
Quality Assurance
Management
Insurance
Leadership
Call Centers
Customer Service
Sdlc
Coaching
Team Building
Requirements Analysis
Project Management
Business Analysis
Crystal Reports
Requirements Gathering
Sharepoint
Microsoft Sql Server
Analysis
Process Improvement
Software Development Life Cycle
Software Documentation
Vendor Management
Change Management
Property and Casualty Insurance
Customer Relationship Management
Microsoft Office
General Insurance
Commercial Insurance
Sarbanes Oxley Act
Customer Satisfaction
Problem Solving
Operations Management