Since 2015, Yolanda E Malone has been working in Tennessee Carrier 150, 150. This professional is an experienced Director Call Center Operations with over 13 years of work experience. According to Yolanda's CV and work profile, this professional has worked at more than four places with diverse backgrounds and gained various skills. Yolanda E Malone studied at the Belhaven University from 2004 to 2008. Yolanda can be found in Memphis, Tennessee – where the professional currently lives. Find Yolanda E Malone's current email address and phone number with SoftwareOfficial search.
Name variants:
Yolande Malone
Last updated Jun 26, 2024
Contact Information
Last Update
Jul 17, 2022
Email
ym**@aol.com, ys**@comcast.net
Location
Memphis, TN
Company
Workplace
Director Call Center Operations
Nashville, TN
Industry
Transportation/Trucking/Railroad, Taxi Service
Colleagues
Work History
Director Call Center Operations
211 Donelson Pike, Nashville, TN 37214
Director Call Center Operations at Tennessee Carriers Inc
from Nov 2015
Billing and Repair Supervisor
Philadelphia, PA
Supervised, trained and coached a team of 14+ employees; provided floor support to 200+ employees to assist with questions and escalated issues. Primary focus included: Service level, work ...
Apr 2008 — May 2009
Education
2004 — 2008
Occupations
Executive
Director
Sales Specialist
Counter Manager
Operations Manager
Sales Representative
Skills
Customer Service Management
Complaint Management
Continuous Improvement
Team Building
Cross Functional Team Leadership
Customer Service
Customer Satisfaction
Software Documentation
Process Improvement
Management
Call Centers
Human Resources
Training
Customer Experience
Telecommunications
Team Leadership
Customer Retention
Troubleshooting
Coaching
Account Management
Leadership
Microsoft Office
Strategic Planning
Telephony