Since 2020, Vytas Ankaitis has been working in Silver Peak 1286, 1286. Vytas Ankaitis is a proficient Senior Customer Success Manager with over 23 years of work experience. According to Vytas's CV and work profile, the professional has worked at more than nine places with numerous backgrounds and gained various skills. Vytas attended school at the Santa Clara University from 1995 to 1998. Los Gatos, California is the place where the professional currently lives. You can contact with Vytas by searching for phone number or email address or find exhaustive information by requesting access to the person's details from us.
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Vytas Ankaitis
Last updated Apr 30, 2024
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Work History
Senior Customer Success Manager
2860 De La Cruz Blvd SUITE 100, Santa Clara, CA 95050
from Jan 2020
Senior Manager Voice of the Customer
2025 Hamilton Ave, San Jose, CA 95125
Customer experience, net promoter score, loyalty, survey design, closing the loop, text analytics
Led Customer Experience insights and analysis efforts for US, Australia, and Canada market...
Jul 2009 — Oct 2015
Customer Experience Manager
3 Twin Dolphin Dr SUITE 225, Redwood City, CA 94065
Implemented NPS/VOC programs for numerous Satmetrix clients. Responsible for implementing and enhancing Customer Experience and NPS survey programs for top tier customers Provide best practi...
2006 — Jul 2009
Quantitative Research Senior Manager
51 Melcher St, Boston, MA 02210
Responsible for top tier high-tech companies primary and secondary market research analysis. Create and implement critical VOC quantitative analysis and present actionable findings to key d...
2005 — 2006
Director of Donor Relations
Santa Clara, CA
Created an annual research plan to achieve business objectives. Included identifying needs, methodology and vendor selection, stakeholder involvement, timing, budget, and timely delivery of...
2002 — 2005
Project Manager, Marketing
Utilized research methodologies and business development from identifying revenue opportunities, conducting quantitative and qualitative research, and presenting results to implementing sta...
2001 — 2002
Market Research Manager
1 Wayside Rd, Burlington, MA 01803
Employed primary and secondary research techniques including quantitative analysis, usability studies, focus groups, and live interviews, to understand new market opportunities and refine co...
1999 — 2001
Global Program Manager
350 Campus Dr, Marlborough, MA 01752
Oversaw key projects to interpret and analyze strengths and shortcomings of product quality, customer satisfaction and loyalty, warranty and repair services, and implemented product, service...
1997 — 1999
Account Management
Developed relationships with key customers to defined, created, and deliver environmental reporting products Included project management, process improvement, and cost cutting initiatives
...
1991 — 1996
Education
Occupations
Executive
Manager
Marketer
Market Analyst
Senior Manager
Writer
Promoter
Operations Manager
Market Research Analyst
Skills
Net Promoter Score
Customer Experience
Customer Insight
Analytics
Brand Loyalty
Voice of the Customer
Program Management
Cross Functional Team Leadership
Strategy
Crm
Management
Quantitative Research
Product Management
Business Strategy
Customer Loyalty
Closing the Loop
Text Analytics
Vendor Management
Strategic Planning
Market Research
Research
Microsoft Office
Microsoft Excel
Project Management
Lean Six Sigma
Statistics
Data Analysis
Competitive Analysis
Marketing Strategy
User Experience
Qualitative Research
User Research