We found the following information about Umur Kavlakoglu at Data Intensity, Llc, where the professional has worked as a Vice President - Customer Success since 2017. Umur's total work experience is over 34 years, during which time Umur had at least 11 jobs at different companies to develop skills. Umur studied at the Barking College of Technology, England. Umur Kavlakoglu received the following certifications: Six Sigma Yellow Belt Certified and Six Sigma Green Belt Certified. Umur Kavlakoglu is skilled in two languages: English and Turkish. Currently, Umur Kavlakoglu is located in Woodland, Utah. You can contact with Umur by looking for phone or email address or find full information by requesting access to Umur Kavlakoglu's additional details from us.
Name variants:
Umur Kavlakoglu
Last updated Apr 29, 2024
Contact Information
Last Update
Jul 7, 2022
Email
um**@gmail.com, um**@sungardas.com
Location
Woodland, UT
Company
Workplace
Vice President - Customer Success
Bedford, MA
Industry
Information Technology and Services, Computer Related Services, Holding Companies, Nec, Nsk, Holding Company, Nonclassifiable Establishments
Colleagues
Work History
Vice President - Customer Success
50 east Rivercenter Blvd, Covington, KY 41011
Invited to join the company as part of the senior leadership team, to establish a best in class customer success team to reduce churn rates, improve renewal performance and grow the install ...
Dec 2017 — Jul 2019
Customer Advisory Board - Executive Founding Member
1 Twin Dolphin Dr, Redwood City, CA 94065
Customer Advisory Board (CAB) is formed to provide strategic advice as the company develops technology and services to enable enterprises to achieve their customer-focused goals. The Totango...
from Mar 2019
Vice President, Customer Success
2600 Tower Oaks Blvd SUITE 240, Rockville, MD 20852
May 2017 — Dec 2017
Vice President, Service Management
680 Swedesford Rd, Wayne, PA 19087
Promoted to manage Client Relationships for 4,000+ customers with $1B in annual revenues. Given responsibility to manage 150 Service Management professionals located throughout North America...
Nov 2015 — Jan 2017
Senior Director, Service Management
680 Swedesford Rd, Wayne, PA 19087
Lead technology professionals delivering SaaS/PaaS, managed recovery and managed hosting services to 500+ clients in US Canada and Mexico. Recruited to transform customer services organizati...
2011 — Oct 2015
Executive Director, Client Management
208 south Akard St, Dallas, TX 75202
Hired by USi start-up as Practice Director; acquired by Bain Capital and then AT&T. Helped grow company to $100M in annual revenue. Received successive promotions for building lasting client...
2004 — 2011
Director, Client Services
208 south Akard St, Dallas, TX 75202
Promoted to lead 45 enterprise clients with 11 Client Executives covering entire US. Member of Executive Steering Committee. Part of leadership team which offshored application development a...
2001 — 2004
Practice Director
208 south Akard St, Dallas, TX 75202
Promoted to lead client services and RFP functions for firm’s largest ASP in Northeast and Midwest regions. Directed 20 consultants within ERP practice with $35M+ in annual sales. Developed ...
2000 — 2001
Managing Consultant
208 south Akard St, Dallas, TX 75202
Led multiple large ERP implementation projects for clients in healthcare, publishing, nonprofit, telecommunications and financial services industries. Transformed $178K fixed fee Telco proje...
1997 — 2000
Business Analyst
Wrote the business requirements for in excess of 100 business functions Participated in design, development and testing of applications written for the publishing industry
Jan 1995 — Sep 1997
Manager, North America Operations
Held progressively responsible positions:
Manager, North America Operations
Business Analyst
Fulfillment Administrator
Order Entry Coordinator
Returns Clerk
1985 — 1995
Occupations
Executive
Founding Member
Vice President
Chief Executive Officer
Board Member
Chief Executive
Corporate Executive
Management Team Executive
Operations Manager
Skills
Vendor Management
Solution Selling
Account Management
Management
Business Analysis
Saas
Team Leadership
Leadership
Consulting
Customer Service
Project Management
Business Development
Team Building
Call Centers
Crm
Service Delivery
Managed Services
Itil
Enterprise Software
Customer Retention
Call Center
Cloud Computing
Strategic Planning
Software As A Service
Customer Relationship Management
Client Development
Outsourcing
Data Center
Integration
It Strategy
Process Improvement
Corporate Finance
Offshoring
Mergers and Acquisitions
Paas
Strategy
Business Process Improvement
Salesforce.com
Telecommunications
Culture Change
Divestitures
Sla
Sales Management
Sales
Product Management