Terrie Lawson has been a Customer Care Manager in Watkins Manufacturing Corporation since 2019. Furthermore, this expert has on-the-job experience at more than seven companies in the related field. Terrie has a total work experience of 16+ years. Terrie Lawson studied at the Hoover High School from 1982 to 1984. This professional learned English and Spanish. Terrie has the following certificates: Six Sigma Green Belt and At&T University. Today the person lives in San Diego, California region. You can find this person's current contacts through our search.
Name variants:
Teresa Lawson
Last updated Jun 22, 2024
Contact Information
Last Update
Jul 13, 2022
Email
te**@watkinsmfg.com, te**@att.com, te**@hotmail.com
Location
San Diego, CA
Workplace
Customer Care Manager
Vista, CA
Industry
Consumer Goods, Mfg Misc Products, Mfg Plastic Plumbing Fixtures, Pool Cleaners, Plastics Plumbing Fixtures
Colleagues
Work History
Customer Care Manager
1280 Park Center Dr, Vista, CA 92081
Leading a team of Customer Care Professionals to meet and exceed customer expectations
from Sep 2019
Senior Customer Care Specialist
1280 Park Center Dr, Vista, CA 92081
Reporting directly to the Customer Service Director, I resolve high-level customer escalations as well as use my analytical skills for process improvement initiatives within my department. W...
from Apr 2017
Sales Coach Leader
208 south Akard St, Dallas, TX 75202
Led a team of 16 Customer Service Representatives in Retention call center, providing world-class customer service while selling and up selling products and services to meet daily and monthl...
Sep 2008 — Jul 2016
Administrative Manager
208 south Akard St, Dallas, TX 75202
Selected to spearhead and implement project to improve customer service scores across center. Analyzed reports and performed quality monitoring daily to identify trends in behaviors impactin...
May 2015 — Oct 2015
Performance Manager
208 south Akard St, Dallas, TX 75202
Initially selected to prepare all documentation for grievances and Performance discussions and served as Note Taker for the same in call center. Took the initiative to expand role to include...
Sep 2014 — May 2015
Associate Sales Implementation Manager
208 south Akard St, Dallas, TX 75202
Consulted with 2nd and 3rd Level Managers to provide productivity, service and efficiency training, development and support of 1st Level Managers in 10 different Call Centers in San Diego th...
Mar 2006 — Aug 2008
Sales Representative
208 south Akard St, Dallas, TX 75202
Consistently meet and exceeded company targets and expectations while acting as customer advocate by handling complaints as well as requests for products and services in call center environ...
Mar 2001 — 2006
Education
Occupations
Executive
Manager
Sales Specialist
Consumer Goods Professional
Engineer
Customer Service
Client Service Officer
Director
Sales Agent
Operations Manager
Commodities Clerk
Brokerage Clerk
Sales Representative
Skills
Sales
Telecommunications
Wireless
Customer Service
Call Centers
Team Leadership
Customer Experience
Leadership
Mobile Devices
Customer Retention
Management
Voip
Sales Operations
Training
Coaching
Customer Satisfaction
Contact Centers
Wireless Technologies
Voice Over Ip
Team Building
Microsoft Office
Critical Thinking
FAQs about Terrie Lawson
What's the main profession of Terrie Lawson?
Terrie Lawson is a Customer Care Manager.
What are the main profession of This professional?
These person's professions are Executive and Manager
Where is Terrie Lawson currently located?
The expert is currently located in San Diego, California.
What is the professional's email?
The professional's email is te**@watkinsmfg.com and te**@att.com.
Where did Terrie Lawson work?
The professional worked at Watkins Manufacturing Corporation, Watkins Wellness.
What education does Terrie Lawson have?
Terrie studied at the Hoover High School from 1982 to 1984.
Are there any certifications, that Terrie Lawson has?
The expert received the following certifications: Six Sigma Green Belt and At&T University.
What languages does Terrie Lawson speak?
Terrie Lawson speaks English and Spanish.