Ted Zola has been a Manager of Technical Services at Aethon since 2006. Additionally, this expert has on-the-job experience at more than five companies in the related field. Ted has a total work experience of 13+ years. Ted Zola studied at the Robert Morris University to 2004. Nowadays Ted Zola lives in Pittsburgh, Pennsylvania region. Find Ted Zola's actual e-mail and phone with SoftwareOfficial search.
Name variants:
Edmund Zola,
Edward Zola,
Theodore Zola
Last updated Jun 21, 2024
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Work History
Manager of Technical Services
200 Business Center Dr, Pittsburgh, PA 15205
Managed a team of Level II Product Support Engineers providing year-round technical support domestically and internationally.
Reviewed monthly service tickets and third-party service event...
2006 — 2015
Director of Technical Services
200 Business Center Dr, Pittsburgh, PA 15205
Manage 24/7 technical service team providing support to 140+ sites and 450+ autonomous robots.
Provide technical and managerial guidance to technical support team.
Liaison for all service...
from 2015
Product Support Engineer
200 Business Center Dr, Pittsburgh, PA 15205
Provided technical support for new installs and product extensions.
Informed account specialists, project managers and customers of updates from recognition to resolution.
Diagnosed probl...
2005 — 2006
Implementation Specialist
200 Business Center Dr, Pittsburgh, PA 15205
Installed and programed TUGs to navigate in a hospital environment.
2004 — 2005
Education
Occupations
Executive
Director
Manager
IT Professional
Technical Support Specialist
Computer Software Professional
Operations Manager
Systems Support Specialist
Support Specialists
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Skills
Troubleshooting
Process Improvement
Software Documentation
Customer Service
Hardware
Customer Satisfaction
Computer Hardware
Technical Support
Software Installation
System Administration
Change Management
Quality Assurance
Hl7
Windows Xp
Microsoft Office
Microsoft Excel
Management
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Electronics
Field Service