For over 16 years Susan Wick worked in different jobs. Recently, the professional worked as a Director, End User and Shared Services in Rei enhancing knowledge. Susan Wick graduated from Central Washington University where this expert received all the knowledge and skills. You can find this person in Seattle, Washington, where he is located nowadays. SoftwareOfficial has all the personal info you need to be in touch with Susan Wick, such as this expert's phone or email. Send us the request to get more info.
Name variants:
Susanna Wick,
Susannah Wick,
Susanne Wick,
Suzanne Wick,
Sue Wick,
Susie Wick,
Susi Wick,
Susy Wick,
Suzie Wick,
Suzy Wick,
Sukie Wick,
Sarah Wick,
Ann Wick,
Anna Wick,
Anne Wick,
Annie Wick,
Sukey Wick
Last updated Jun 21, 2024
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Work History
Director, It Service Delivery
19300 International Blvd, Seattle, WA 98188
Led enterprise IT technical support teams providing level 1 and level 2 services as well as shared services providing service continuity, ITSM development and performance operations. Enhance...
2014 — 2019
Director It Field Services
19300 International Blvd, Seattle, WA 98188
Led IT teams and vendors providing technical services for all airport locations and corporate campuses from Mexico to Alaska.
Drove transition to Windows 7 and Microsoft Office 365, consol...
2013 — 2014
Director It Risk Management
19300 International Blvd, Seattle, WA 98188
Led annual PCI enhancements and projects to improve security posture.
Drove project to consolidate vendor employee identity management.
Managed 3rd party risk assessment programs, and ris...
2010 — 2013
Director It Customer Services
19300 International Blvd, Seattle, WA 98188
Led service desk, and desktop / field support team for all airport locations and corporate campuses from Mexico to Alaska.
Supported station openings and corporate initiatives.
Supported ...
2006 — 2010
Manager Help Desk and End User Computing
19300 International Blvd, Seattle, WA 98188
Led help desk and end user computing teams providing enterprise IT support. Partnered with level 2 and 3 teams to improve services. Managed corporate email system, software license complian...
2003 — May 2006
Occupations
Executive
Director
IT Professional
Technical Support Specialist
Operations Manager
Systems Support Specialist
Support Specialists
Skills
Process Improvement
Disaster Recovery
Information Security
Change Management
Customer Service
Program Management
Leadership
Integration
Information Technology
Vendor Management
Security
It Strategy
Management
Team Building
Cross Functional Team Leadership
Team Leadership
Business Process Improvement
It Risk Management
It Service Delivery
Project Management
System Administration
Itil
It Operations
It Management
Production Support
Cost Management
It Service Management
Technical Support