We found the following information about Susan Stone at Csc Leasing Company, where Susan has worked as a Vice President of Operations since 2019. Susan's total work experience is over 20 years, during which time Susan had at least eight jobs at different companies to develop professional skills. Susan studied at the University of Virginia Darden School of Business from 1996 to 1998. Currently, Susan lives in Richmond, Virginia. You can contact with Susan by looking for phone or email or get further info by requesting access to Susan's further details.
Name variants:
Susanna Stone,
Susannah Stone,
Susanne Stone,
Suzanne Stone,
Sue Stone,
Susie Stone,
Susi Stone,
Susy Stone,
Suzie Stone,
Suzy Stone,
Sukie Stone,
Sarah Stone,
Ann Stone,
Anna Stone,
Anne Stone,
Annie Stone,
Sukey Stone
Last updated Jun 21, 2024
Contact Information
Workplace
Colleagues
Work History
Vice President of Operations
6806 Paragon Pl SUITE 170, Richmond, VA 23230
from Apr 2019
Senior Director - Technology and Process and Chief Operations Officer Heavy Spend Card
1680 Capital One Dr, Mclean, VA 22102
Drove the simplification and well-managed agenda for US Card Operations.
Reduced complexity in customer facing processed by over 50%.
Chief Operating Officer for Heavy Spend Customer Segm...
Feb 2015 — Aug 2016
Senior Director - Chat Operations
1680 Capital One Dr, Mclean, VA 22102
Led a 400-person front line associate team supporting chat for customer service, acquisitions and collections
Improved the customer experience to hit all time high Net Promoter Scores whil...
Jan 2014 — Feb 2015
Senior Director - Partnership Operations and Integration
1680 Capital One Dr, Mclean, VA 22102
Led a cross functional team (tech, marketing operations) to establish a fully integrated suite of customer experience solutions (digital, agent, IVR) for a retail partnership Established min...
Mar 2011 — Jan 2014
Director - Online Servicing and Ivr Operations
1680 Capital One Dr, Mclean, VA 22102
Responsible for self-service strategy and customer experience for US Card Business
Revamped the technology and customer experience for the Integrated Voice Response system resulting in inc...
Mar 2006 — Mar 2011
Manager
Led multiple combined client and consultant teams in projects spanning strategy development, process design and technology solution delivery with an emphasis on the financial services and ut...
Aug 1998 — May 2001
Education
1996 — 1998
1988 — 1992
Occupations
Executive
Vice President of Operations
Accountant
Finance and Accounting Specialist
Program Director
Vice President
Chief Executive
Accounting Bookkeeper
Bookkeeper
Operations Manager
Skills
Business Analysis
Program Management
Risk Management
Financial Services
Process Improvement
Strategy
Analytics
Business Process Improvement
Cross Functional Team Leadership
Strategic Planning
Agile Methodologies