We found the following information about Susan Drummer at Aaa Central Penn, where this person has worked as a Manager Branch Operations since 2020. Susan's total work experience is over 37 years, during which time the professional had at least 15 jobs at different companies to develop skills. Susan studied at the Kaplan University to 2018. Susan Drummer currently is located in Navy Sup Dpt, Pennsylvania. You can contact with Susan by looking for phone or email address or get further information by requesting access to their additional details from us.
Name variants:
Susanna Drummer,
Susannah Drummer,
Susanne Drummer,
Suzanne Drummer,
Sue Drummer,
Susie Drummer,
Susi Drummer,
Susy Drummer,
Suzie Drummer,
Suzy Drummer,
Sukie Drummer,
Sarah Drummer,
Ann Drummer,
Anna Drummer,
Anne Drummer,
Annie Drummer,
Sukey Drummer
Last updated Jun 20, 2024
Contact Information
Workplace
Manager Branch Operations
Harrisburg, PA
Industry
Leisure, Travel & Tourism, Membership Organization Travel Agency Insurance Agent/Broker, Insurance Agent/Broker
Colleagues
Work History
Manager Branch Operations
2301 Paxton Church Rd, Harrisburg, PA 17110
from Jan 2020
Director of Client Services
Manager of customer service, data entry, bookkeeping, mail room, IT, Telemarketing.
Mar 2011 — Nov 2019
Call Center Trainer
New hire and on-going training of inbound call center representatives on phones and live chat.
Jun 2010 — Aug 2011
Call Center Manager
Manage inbound call center for cosmetics and skin care company.
Nov 2006 — Apr 2010
Sales Retention Supervisor
2020 Technology Pkwy SUITE 300, Mechanicsburg, PA 17050
Managing a team of inbound customer service and outbound telemarketing/retention. Increase retention of subscriptions.
Sep 2003 — Nov 2006
Call Center Manager
My responsibilities included managing outbound calling for appointment setting. Hiring, training new outbound representatives. Setting up routes for outside sales representatives.
Sep 2002 — Sep 2003
Inside Sales Representative
1635 south West Ct west, Salt Lake City, UT 84102
Calling existing customers to order additional tools or supplies for their business. Gaining new customers. Account rep manager.
Sep 2001 — Sep 2002
Of Business To Business Phone Switchingsupervisor
208 south Akard St, Dallas, TX 75202
Jan 1994 — Jan 1995
Education
upto
2014 — 2015
2009 — 2009
1969 — 1973
Occupations
Executive
Manager
Director
Engineer
Customer Service
Sales Specialist
Client Service Officer
IT Professional
Data Entry Specialist
Operations Manager
Data Scientist
Skills
Leadership
Customer Service
Management
Call Centers
Team Leadership
Training
Customer Satisfaction
Team Building
Marketing Strategy
Public Speaking
Time Management
Process Improvement
B2B
Change Management
Teamwork
Customer Experience
Team Management
Sales
Sales Management
Direct Sales
Nonprofit Organizations
Non Profit Volunteering
Event Planning
Fundraising
Microsoft Office
Hiring
Space Planning
Human Resources
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Lotus Notes
Operations Management
Customer Retention
Coaching
Consulting
Volunteer Management
Volunteering
Recruiting
New Program Development
New Program Launches
Employee Relations
Employee Training
Onboarding
Performance Management
Account Management
Personnel Management
Data Entry
Bookkeeping
Sales Retention