We found the following information about Steve J Buck at Your Remodeling Guys, where this expert has worked as a Call Center Manager since 2017. Steve's total work experience is over 20 years, during which time this expert had at least 11 jobs at different companies to develop skills. Steve studied at the Shippensburg University of Pennsylvania from 1988 to 1993. Steve J Buck currently is located in Reading, Pennsylvania. You can contact with Steve by searching for phone or email or get exhaustive information by requesting access to Steve J Buck's additional details from SoftwareOfficial.
Name variants:
Stephen Buck
Last updated Jun 19, 2024
Contact Information
Workplace
Call Center Manager
York, PA
Industry
Construction, Basement Waterproofing, Bathtub Refinishing, Custom Cabinets, Cabinet Refacing, Woodworking, Doors, Energy Audit, Epoxy Flooring, Insulation, Home & Garage Organization, Basement Remodeling, Remodeling, Bathroom & Kitchen Remodeling, Roofing, Siding, Replacement Windows, Egress Windows
Colleagues
Work History
Call Center Manager
1750 Industrial Hwy, York, PA 17402
Responsible for overseeing daily operations of a call center and its 8 representatives. Helped employees channel their talents towards organizational goals by coaching, providing feedback, ...
2017 — 2017
Computer Assisted Ordering Lead
1149 Harrisburg Pike, Carlisle, PA 17013
Performance of daily maintenance involving low and high stock scanning, negative inventory review, and ordering issues investigation and resolutions
2016 — 2017
Manager - Grease Department
5000 Commerce Dr, Green Lane, PA 18054
Directs the day-to-day activities of the department by reviewing direct report ticket queue; issues instructions and assigns tasks according to deadline, workflow and staffing levels
Coach...
Jul 2015 — Nov 2015
National Outbound Sales Manager
3930 Commerce Ave, Willow Grove, PA 19090
Lead and managed a team of 3-4 Inside Sales Executives who sold AnswerNet’s telemarketing, telesales and other outbound call-center based services using existing client lists, warm leads an...
Feb 2013 — Nov 2014
Licensing Manager
Responsible for managing all aspects of licensing process for company’s licensed insurance agents. - Managed a team of two, assuring all licensed agents maintain their Insurance licenses, ne...
2001 — 2002
Call Center General Manager
Responsible for managing all aspects of a 144-seat call center that housed over 200 telesales representatives, seven supervisors, two production managers, and training and recruiting depart...
1999 — 2001
Call Center Production Manager
Responsible for providing supervision and mentoring of 5 supervisors and 150+ telesales representatives on a 144 seat call center.
Routinely met or exceeded both internal and client KPI’s
...
1997 — 1999
Call Center Production Supervisor
Responsible for leading a team of 25 telesales representatives in achieving client and internal goals thru dialing strategies, coaching, and exemplary product knowledge.
Closely monitored ...
1996 — 1997
Store Manager
Responsible for hiring and training new employees, overseeing physical inventory, scheduling, sales floor management, calculating weekly payroll, and maintaining high level of customer servi...
1995 — 1996
Store Manager
25 Drydock Ave, Boston, MA 02210
Responsible for hiring and training new employees, overseeing physical inventory, scheduling, sales floor management, calculating weekly payroll, and maintaining high level of customer servi...
1994 — 1995
Education
Occupations
Executive
Manager
IT Professional
SalesForce Administrator
Sales Manager
Sales Director
Operations Manager
Database Administration Professional
Database Administrator
Skills
Bpo
Call Center
Workforce Management
Customer Satisfaction
Outsourcing
Contact Centers
Call Center Development
Inbound Marketing
Telemarketing
Vendor Management
Operations Management
Customer Experience
Customer Service
Sales Management
Performance Improvement
Customer Retention
Coaching
Call Centers
Solution Selling
Leadership
Team Leadership
Lead Generation
Crm
Account Management
Team Building
Salesforce.com
Sales Process
Telecommunications
Sales
Process Improvement
Management
Training
Voip
Business Development
Sales Operations
Forecasting
B2B
Team Management
New Business Development
Program Management
Recruiting
Strategy
Strategic Planning
Direct Sales
Budgets
Interviews
Selling
Cold Calling
Hiring
Avaya