Since 2018, Ron Steed has been working in Readytech based 1176, 1176. Ron Steed is a high-skilled Manager, Customer Experience with over 27 years of work experience. According to Ron's resume and work profile, this person has worked at more than eight companies with diverse backgrounds and got various skills. Ron attended school at the Microsoft Partner University from 2016 to 2016. This professional has professional certification in Sales: Customer Success and It Service Desk: Customer Service Fundamentals. Ron Steed can be found in Salt Lake City, Utah – where the professional is currently located. You can search for the professional's contacts. We can also provide you additional contact information upon request.
Name variants:
Ronnie Steed,
Ronny Steed
Last updated Jun 16, 2024
Contact Information
Workplace
Manager, Customer Experience
Oakland, CA
Industry
Information Technology and Services, Prepackaged Software Services, Business Services at Non-Commercial Site
Colleagues
Work History
Manager, Customer Experience
2201 Broadway SUITE 725, Oakland, CA 94612
Created a webinar and VOC program using a combination of ReadyTech services and GoToTraining to resolve various Customer Success challenges faced by ReadyTech. My team was able to reduce lo...
from Jul 2018
Manager, Customer Success
1975 west El Camino Real SUITE 203, Mountain View, CA 94040
Apr 2017 — Jul 2018
Director of Operations
Direct management and scheduling of a 12 person, 7/24 operations and support team distributed across the country. I obtained Microsoft Gold Partner status for FileShadow in record time and m...
Feb 2016 — Apr 2017
Senior Manager
851 west Cypress Creek Rd, Fort Lauderdale, FL 33334
Maintained a 7/24 operations and support team that kept all of the newest Citrix software and partner hardware available for the sales staff to demo at any time. Ran all purchasing for the e...
Oct 2014 — Feb 2016
Manager Isilon Federal Support
176 South St, Hopkinton, MA 01748
Hired and started a team for remote secure Federal support for the Isilon Division of EMC. When I left we had a team of 29 people with another 5 being trained. - Formed the US Isilon Chat Su...
Oct 2012 — Dec 2013
Senior Director of Operations
2479 east Bayshore Rd SUITE 709, Palo Alto, CA 94303
Managed all product support and operations staff consisting of 13 cross functional staff members. I negotiated all the agreements needed for operations (including Microsoft SPLA, and VMWare...
Jul 2003 — Oct 2012
Director of Support
1800 south Novell Pl, Provo, UT 84601
Led a team of 31 and managed a budget of over 1.2 million annually. Staffed carefully and used contract engineers to reduce overall cost by 6.5%. Helped create a new service offering that he...
Jan 1999 — Jun 2003
Director of Service and Support
I started as technician and left as Director of Service and Support. You can ask me about the details but I grew and managed a large call center with hundreds of agents and supervisors on st...
Jan 1990 — Jan 1999
Education
2016 — 2016
2014 — 2014
Occupations
Executive
Manager
IT Professional
Computer Software Professional
Operations Manager
Software Developers
Skills
Security
Vmware
Crm
Virtualization
Professional Services
Enterprise Software
Saas
Management
Disaster Recovery
Product Management
Software Documentation
Storage
Technical Support
Vendor Management
Software As A Service
Servers
Salesforce.com
Citrix
Program Management
Microsoft Exchange
Cross Functional Team Leadership
Start Ups
Strategic Partnerships
Team Leadership
Call Centers
Process Improvement
Software Development
Outsourcing
Linux
Human Resources
Project Planning
Go To Market Strategy
Product Marketing
Enterprise Architecture
Customer Success
Project Management
Training and Development
Customer Retention
Operations Management
It Operations
Business Strategy
Office 365
Customer Service
Voice of the Customer
Shrm
Cloud Computing
Training
Data Center
Integration
Networking
It Strategy
Troubleshooting
Information Technology
Leadership
Strategy
Gotoassist
Solution Selling
Business Alliances
FAQs about Ron Steed
What is the main profession of Ron Steed?
The expert is a Manager, Customer Experience.
What are the main profession of Ron Steed?
These person's professions are Executive and Manager
Where does Ron Steed live?
Salt Lake City, Utah is the place where Ron Steed currently lives
What is the expert's email?
The expert's email is ro**@live.com.
Where did Ron Steed work?
The expert worked at Readytech, Hytrust.
What education does Ron Steed have?
Ron studied at the Microsoft Partner University from 2016 to 2016.
Are there any professional certifications Ron Steed has?
Ron Steed received the following certifications: Sales: Customer Success, It Service Desk: Customer Service Fundamentals, Customer Advocacy, and Windows Server 2016: Storage Services.
Are there any industries, that Ron Steed works in?
This person works in Computer Software industry.