We found the following information about Rob Sutton at Affiliated Monitoring, where this expert has worked as a Head of Contact Center Operations since 2019. Rob's total work experience is over 19 years, during which time this professional had at least eight jobs at different places to develop skills. Rob Sutton studied at the Rutgers University to 2001. Millstone, New Jersey is the place where this person currently lives. You can contact with Rob by searching for phone number or email or get additional information by requesting access to this professional's details from us.
Name variants:
Robert Sutton
Last updated Jun 16, 2024
Contact Information
Last Update
Jul 11, 2022
Email
ro**@vonage.com, ro**@vonage.com
Location
Millstone, NJ
Company
Workplace
Head of Contact Center Operations
Union, NJ
Industry
Security and Investigations, Home Security Systems
Colleagues
Work History
Head of Contact Center Operations
2 Stahuber Ave, Union, NJ 07083
Senior executive leading the contact center operations for fast growing security and medical monitoring.
from Mar 2019
Vice President - Global Customer Care
23 Main St, Holmdel, NJ 07733
Responsible for the management, strategy, and improvement of Vonage Customer Care worldwide. Leadership over 1000+ customer facing staff in five countries supporting businesses across the gl...
May 2016 — Jan 2019
Avp, Global Contact Center Operations and Systems
175 Water St, New York, NY 10038
Global leader responsible for the governance, improvement, and the globalization of AIG’s world wide customer-facing operations. Responsible for AIG contact center strategy, improving the co...
Nov 2005 — Jun 2009
Director - Business To Business Customer Care
208 south Akard St, Dallas, TX 75202
Senior leader of the Business Markets Group responsible for merging and creating an integrated B2B support model for key enterprise customers for our wireless data products. Established a cu...
Dec 2004 — Nov 2005
Director - Mobile Media Services Division
208 south Akard St, Dallas, TX 75202
Senior leader of the Wireless Data business with principal focus on professional services, customer service, and provisioning operations for wireless data business customers. Responsibilitie...
Jan 2002 — Dec 2004
Senior Manager - Planning and Operations
208 south Akard St, Dallas, TX 75202
Senior manager holding positions in Operations, Strategy, and Process within the Customer Operations group. Directed a group of 14 professionals engaged in process reengineering, call center...
May 2000 — Dec 2002
Senior Manager - Operations
208 south Akard St, Dallas, TX 75202
Senior Manager with positions in Marketing Operations and Customer Care. Responsible for day-to-day management of AT&T WorldNet Service’s customer service, inbound telemarketing, retention o...
Mar 1997 — Apr 2000
Project Manager and Analyst - Chief Information Officer Organization
208 south Akard St, Dallas, TX 75202
Feb 1993 — Feb 1997
Education
upto
from 2001
1992 — 1992
Occupations
Security
Executive
IT Professional
Computer Software Professional
Vice President
Sales Specialist
Agent
Software Developers
Chief Executive
Sales Representative
Skills
Call Center
Business Process Re Engineering
Program Management
Business Intelligence
Contract Negotiation
Financial Analysis
Customer Experience
Operations Management
Crm
Business Strategy
Leadership
Financial Services
Call Centers
Customer Retention
Large Scale Change Management
Management
Outsourcing
Process Improvement
Strategy
B2B
Bpo
Budgets
Business Analysis
Business Development
Business Process Improvement
Cross Functional Team Leadership
Customer Service
Enterprise Software
Executive Management
Product Management
Professional Services
Business Relationship Management
Start Ups
Strategic Partnerships
Team Management
Telecommunications
Vendor Management
Project Management
Wireless
Contact Centers
Customer Relationship Management
Wireless Technologies
Business To Business
Team Building
Team Leadership
Voice Over Ip
Strategic Planning
Software As A Service
Integration
Account Management
FAQs about Rob Sutton
What is the main profession of Rob Sutton?
Rob is a Head of Contact Center Operations.
What are the profession of The expert?
These person's professions are Security
Where is Rob Sutton currently located?
Rob Sutton is located in Millstone, New Jersey.
Does the professional have the email address?
ro**@vonage.com and ro**@vonage.com is The expert's email address.
How many companies did Rob Sutton work at?
The professional worked at eight jobs.
Where has Rob Sutton studied?
Rob studied at the Rutgers University to 2001.
Are there any industries, that Rob Sutton works in?
Rob works in Computer Software industry.
What are special skills of Rob Sutton?
This professional has such skills as Call Center, Business Process Re Engineering, Program Management, Business Intelligence, Contract Negotiation, Financial Analysis, and Customer Experience.