Rob Gordon has been a Customer Experience Manager in Connectivity Source since 2018. Additionally, this professional has professional experience at more than nine companies in the relevant field. Rob has a total work experience of 21+ years. Rob Gordon studied at the Itt Technical Institute from 1995 to 1997. Now this professional lives in Ellicott, Maryland region. You can find this expert's actual phone number and email through our search.
Name variants:
Robert Gordon
Last updated Jun 15, 2024
Contact Information
Workplace
Customer Experience Manager
Houston, TX
Industry
Wireless, Ret Misc Merchandise Cable/Pay Television Service, Cell Phone Service
Colleagues
Work History
Customer Experience Manager
7026 Old Katy Rd SUITE 201, Houston, TX 77024
Manage Customer Experience and Escalations for all 300
locations
Manage and Respond to All Social Media Comments and Reviews For all 300
locations
Assist with Fraud Investigations
Assi...
from Apr 2018
Customer Experience Manager
Florida
Manage Customer Experience and Escalations for 34 Locations Manage and Monitor Social Media Responses for all 34 Locations Manage Base Marketing Program
Nov 2015 — Apr 2018
Loan and Loss Mitigation
Detroit, MI
Collected Vehicle Debt For Accounts 30 to 90
Days Past Due
Ranked 1st out of 130
Collectors Nationwide for Collecting the Most Debts Twice
Assisted with Collecting Debt From Spanish Spe...
2013 — 2015
Project Implementation Manager
6200 Sprint Pkwy, Overland Park, KS 66251
Single point of contact that develop a professional and proactive relationship for Government and Business accounts. Complete and timely issue resolution by increasing customer satisfaction...
2007 — 2013
Strategic Care Specialist
6200 Sprint Pkwy, Overland Park, KS 66251
Handled Government, Business, and Corporate accounts throughout the nation. Assist each account by being their one point of contact nationwide for any issues that arise. For example, Techni...
2003 — 2007
Customer Relations Representative
6200 Sprint Pkwy, Overland Park, KS 66251
Assist customers by looking at their billing statement each month to determine which rate plan would best fit their needs. Rate Plan Analysis helped save customer thousands of dollars.
Tra...
2001 — 2003
Activations Representative
6200 Sprint Pkwy, Overland Park, KS 66251
Activated different cellular services to each unit. Made sure that each service went through our activation system correctly. Worked closely with sales rep to make sure that each order was ...
2000 — 2001
Service Technician
6200 Sprint Pkwy, Overland Park, KS 66251
Customer-facing service technician that troubleshoot customer's units to determine if there was a software or hardware issue. Replaced different components by using new and old parts.
Repl...
1999 — 2000
Programmer
6200 Sprint Pkwy, Overland Park, KS 66251
Programmed cellular units with correct alasis and contact numbers. Troubleshoot and tested each cellular unit to make sure that each feature was working correctly.
Programmed units with co...
1997 — 1999
Education
Occupations
Executive
Manager
Accountant
Finance and Accounting Specialist
Operations Manager
Accounting Bookkeeper
Bookkeeper
Skills
Cellular Communications
Telecommunications
Wireless
Customer Satisfaction
Mobile Devices
Direct Sales
Strategy
Managed Services
Cdma
Lte
Customer Retention
Voip
Vendor Management
Sales
Ip
Solution Selling
Training
Customer Service
Mobile Communications
Call Centers
Testing
Troubleshooting
4G
Analysis
Unified Communications
Mobile Technology
Product Management
Time Management
Technical Support
Customer Experience
Wimax
3G
Broadband
Cross Functional Team Leadership
Networking
System Deployment
Network Design
T1
Hardware
Evdo
Gsm
Umts
Microwave
Wireless Technologies
FAQs about Rob Gordon
What's the main profession of Rob Gordon?
This professional's job is Customer Experience Manager
What are the main profession of This expert?
These person's professions are Executive and Manager
Where does Rob Gordon currently live?
Ellicott, Maryland is the place where Rob Gordon lives
Does Rob Gordon have the email address?
ro**@sprint.com is Rob Gordon's email address.
Where did Rob Gordon work?
This expert worked at Connectivity Source, 5 Star Cellular.
What education does Rob Gordon have?
Rob studied at the Itt Technical Institute from 1995 to 1997.
What is professional industry that Rob Gordon worked in?
Rob Gordon works in Financial Services industry.
What are the skills of Rob Gordon?
Rob has skills in the following areas: Cellular Communications, Telecommunications, Wireless, Customer Satisfaction, Mobile Devices, Direct Sales, Strategy, Managed Services, Cdma, and Lte.