With work experience over 44 years, Patty Dill is currently working at Marketing Concepts as a Director and Consultant of Contact Center Operations. Patty received his education from 1974 to 1978 at the South Dakota State University. This expert lives in Saint Cloud, Minnesota. To contact directly with Patty, you can look for their phone number or email address or receive full info by requesting access to their additional details on this webpage.
Name variants:
Martha Dill,
Matilda Dill,
Patricia Dill
Last updated Jun 11, 2024
Contact Information
Workplace
Director and Consultant of Contact Center Operations
Industry
Marketing and Advertising
Colleagues
Work History
Director and Consultant of Contact Center Operations
Leader of call center operations for customer service and sales. Multi-channel, B2B/B2C, multiple clients/customers.
from Mar 2014
Call Center Consultant
Contact Center Consultant for large scale multi-year strategic project, developing future customer experience strategies, recommendations for effective systems, tools, processes, and migrati...
2012 — 2014
Director North America Sales and Service Operations
Shelbyville, TN
2009 — 2011
Call Center Site Director
400 north Ashley Dr #2800, Tampa, FL 33602
Operations management of large volume outsourced contact center including: staffing, professional development, performance metrics, training, scheduling/forecasting, quality, KPI’s, client s...
2008 — 2010
Senior Manager, U.s Call Center Operations
601 Riverside Ave, Jacksonville, FL 32204
Leader of inbound and back-office U.S. customer care, contact center operations, outsourcing solutions, first level customer support of technology systems. Domestic and global interaction (U...
2004 — 2006
Vice President Call Center Operations
Minnesota
Multi-site management of outsourced call centers for political and non-profit fundraising. Responsibilities included long-range planning, budgeting, P&L management, day-to-day operations, an...
1999 — 2004
Director Future Systems
7600 France Ave south, Edina, MN
Led large scale ERP project in conjuction with internal business sponsers, business users, IT teams, external software partners, and external consultants. Performed business systems analysis...
1992 — 1998
Education
1974 — 1978
Coursework in Information Technology
IL, MO, MN
Occupations
Executive
Owner
Director
Counselor
Engineer
Customer Service
Sales Specialist
Client Service Officer
Leader
Chief Executive
Operations Manager
Advisor
Managers
Skills
Vendor Management
Process Improvement
Leadership
Call Centers
Outsourcing
Analysis
Management
Strategic Planning
Customer Service
Project Management
Business Process Improvement
Operations Management
Training
Contact Centers
Strategy
Budgets
Coaching
Recruiting
Program Management
Crm
Start Ups
Budgeting
Team Building
Team Leadership
Customer Experience
Consulting
Change Management
Cross Functional Team Leadership
Sales
Customer Satisfaction
Account Management
Customer Retention
Business Analysis
Business Process Outsourcing
P&L Management
E Commerce
Workforce Management
Business To Business
Performance Management
Employee Relations
Sales Management
Telecommunications
Business Strategy
Microsoft Office
Microsoft Excel