We found the following information about Michelle Mumm at CoSentry, where this person has worked as a Senior Operations Manager for Incident Management and Security since 2010. Mumm's total work experience is over five years, during which time they had at least five jobs at different places to develop skills. Michelle Mumm studied at the College. Omaha, Nebraska is the place where Michelle Mumm presently lives. You can find this professional's actual phone number and email with our search.
Name variants:
Mumm Michelle
Last updated Jun 10, 2024
Workplace
Senior Operations Manager for Incident Management and Security
Omaha, NE
Industry
Data Processing & Related Svcs
Colleagues
Work History
Senior Operations Manager for Incident Management and Security
Oversee the general process improvement of a multiple location call center and security operations.
from Apr 2010
Call Center Manager
Conducted monthly, quarterly and yearly reviews of employees
Developed multiple incentive plans to increase employee morale
Developed new attendance program that was instituted in all divisi...
Jun 2008 — Apr 2010
Call Center Supervisor
Maintained weekly and monthly productivity reports used to assess employee achievement.
Created work flow process for call center which enable agents to have better accuracy and decreased AS...
Nov 2007 — Jun 2008
Project Coordinator
Worked with new and current customers on set up of accounts
Developed new documentation for procedures and posted it on web (previous version was all paper based).
Implemented new start up p...
Dec 2006 — Nov 2007
Service Dispatch Agent
Responsible for inputting tickets into ticketing system and dispatching calls
Managed the life of the ticket from start to finish ensuring SLA attainment and correct closing information.
Jul 2005 — Dec 2006
Education
Occupations
Executive
Operations Manager
Director of Operations
Security
IT Professional
Information Technology Specialist
Manager
IT Specialist
Skills
budgeting
call center
clarify
closing
dispatching
documentation
languages
microsoft office
programming
sla
FAQs about Michelle Mumm
What is the main profession of Michelle Mumm?
This professional's job is Information Technology and Services
What jobs is Michelle Mumm a professional at?
The expert is proficient at Executive and Operations Manager jobs.
Where does Michelle Mumm live?
Omaha, Nebraska is the place where Michelle Mumm lives
Where did Michelle Mumm work?
The professional worked at CoSentry, CoSentry.
What education does Michelle Mumm have?
Mumm studied at the College.
What are professional skills of Michelle Mumm?
This person has skills in the following areas: budgeting, call center, clarify, closing, dispatching, documentation, languages, microsoft office, programming, and sla.