Mike Melaragno has been a Director of Customer Service at Universal Trailer Corporation since 2017. Furthermore, this professional has on-the-job experience at more than seven companies using similar skills. Mike has a total work experience of 23+ years. Mike Melaragno studied at the John Carroll University from 1993 to 1996. Now this person lives in Cleveland, Ohio region. You can find this expert's current email address and phone number through SoftwareOfficial search.
Name variants:
Michael Melaragno
Last updated Jun 09, 2024
Contact Information
Last Update
Jul 5, 2022
Email
mm**@elginfasteners.com, mm**@wellmanproducts.com
Location
Cleveland, OH
Company
Workplace
Director of Customer Service
Cincinnati, OH
Industry
Consumer Goods, Mfg Truck Trailers
Colleagues
Work History
Director of Customer Service
Fort Myers, FL
Responsible for leading a team of dedicated individuals in providing top notch customer service in the aspects of order entry, parts and warranty.
Feb 2017 — Aug 2018
Cleveland Sales and Call Center Manager
7350 Young Dr, Walton Hills, OH 44146
Responsible for leading a team of experienced commissioned sales representatives and sales support specialists in achieving sales growth initiatives.
from Aug 2018
Director of Inside Sales and Customer Service - Cold Head Products
10217 Brecksville Rd SUITE 101, Brecksville, OH 44141
Responsible for building, leading and devoping a team of 21 Inside Sales, Customer Service and Engineering team members at the 5 cold heading plants in the USA. -Developed multiple sales fol...
Nov 2015 — Jan 2017
Global Customer Service Manager
982 Keynote Cir, Brooklyn Heights, OH 44131
Responsible for global customer service policies and procedures for the $60MM Advanced Graphite Materials group of the Engineered Solutions division.
Managed a team of 10 inside sales/cust...
Feb 1, 2013 — Oct 2015
Director of Customer Service and New Product Introductions - Aftermarket Group
Lead a team of 11 direct reports of OEM and Aftermarket CSRs.
Responsible for the consolidation of three North American customer service teams into one centralized location at the global h...
Feb 2002 — Feb 2013
Sales Representative
Achieved 150% of sales budget in first full year on the job, highest percentage achieved of all account representatives.
Prepared month and quarterly sales forecast
Prepared and presented...
Jun 1999 — Feb 2002
Export Coordinator - Latin America
4515 St Clair Ave, Cleveland, OH
Oversaw production coordination and responded to numerous and diverse product inquiries. -Developed various export procedures, prepared international documentation and initiated order proces...
Jun 1995 — Jun 1999
Education
1993 — 1996
Occupations
Executive
Manager
Engineer
Customer Service
Sales Specialist
Client Service Officer
Director
Sales Support
Operations Manager
Services Professional
Sales Representative
Skills
Product Development
Continuous Improvement
Manufacturing
Process Improvement
Lean Manufacturing
Sales
Six Sigma
Cross Functional Team Leadership
Forecasting
Customer Service
Supply Chain Management
Strategic Planning
Sales Management
Team Building
Purchasing
Account Management
Project Management
Pricing
Supply Chain
Automotive
Operations Management
Negotiation
Customer Service Management
Leadership
Key Account Management
Inventory Management
Logistics
Retail
Management
Customer Relationship Management
Business Development
Sales Process
Sales Operations
Budgeting