Melody Burr is a high-skilled expert, that works in Avaya main office of which is in 416. on the position of Professional Services Support Manager from 2012. This expert gained professional experience in more than nine positions at different companies. Melody Burr went to the Lipscomb University and was studying there from 2002 to 2004. Nashville, Tennessee is the city, where this professional was lastly known to live. This person's email address and number are easily accessed through this website on demand.
Name variants:
Mel Burr
Last updated Jun 07, 2024
Contact Information
Workplace
Professional Services Support Manager
Memphis, TN
Industry
Miscellaneous Retail Stores, Nec, Nsk
Colleagues
Work History
Professional Services Support Manager
2605 Meridian Pkwy SUITE 200, Durham, NC 27713
Feb 2012 — Mar 2016
Sales Analyst
Provides pre-sales consulting, design, and pricing for clients desiring to implement state-of-the-art IVR, CTI, HMP, SIP, Web and call center applications programs and solutions.
Provides ...
Dec 2003 — Jun 2006
Solutions Architect Iii
208 south Akard St, Dallas, TX 75202
Provides pre- and post-sales consulting, design and other required services to BCS clients desiring to implement state-of-the-art IVR, CTI and call center applications programs and solution...
Mar 1999 — Oct 2002
Sales Engineer
Worked as a sales engineer, providing customers and sales reps with in-depth technical assistance on workforce management. Responsibilities included:
Training reps, sales engineers and oth...
Jul 1998 — Mar 1999
Project Manager and Sales Engineer
Worked as a Project Engineer assisting with Pre and Post sales tasks. Responsibilities included:
Engineering communications systems for the Sales Team.
Performed and consulted sales repre...
Apr 1998 — Jul 1998
Customer Service Representative Supervisor
Supervised the CSR's, which involved delegating CSR's to specific training projects, trained the CSR's on any new systems and features, provided moral and technical support for the CSR's, su...
Apr 1996 — Apr 1998
Customer Service
Positions included Customer Service Rep and Customer Service Agent as well as File Clerk. I aggressively received promotions from one position to the other.
Included many responsibilities ...
Feb 1994 — Apr 1996
Education
2002 — 2004
1993 — 1997
Occupations
Real Estate Broker
Licensed Real Estate Broker
Support Manager
Sales Specialist
Sales Support Analyst
Executive
Customer Relations
Managers
Property Manager
Real Estate Manager
Sales Support
Sales Engineer
Skills
Telecommunications
Management
Sales
Call Centers
Integration
Training
Crm
Ivr
Sip
Customer Service
Professional Services
Wireless Networking
Sales Operations
Team Leadership
Troubleshooting
Sales Management
Unified Communications
Program Management
Marketing
Call Center
Sales Engineering
Negotiation