We found the following information about Matthew Franklin at USIC, where the professional has worked as a Customer Service Center Manager since 2010. Matthew's total work experience is over 13 years, during which time they had at least six jobs at different places to develop professional skills. Matthew studied at the Indiana Wesleyan University from 1991 to 1993. Matthew currently is located in Indianapolis, Indiana. You can contact with Matthew by looking for phone number or email or find additional info by requesting access to this person's additional details from SoftwareOfficial.
Name variants:
Mathew Franklin,
Matthieu Franklin,
Matt Franklin,
Mat Franklin,
Matty Franklin,
Mattie Franklin
Last updated Jun 06, 2024
Workplace
Customer Service Center Manager
Indianapolis, IN
Industry
Utilities, Nonclassifiable Establishments, Whol Electrical Equipment
Colleagues
Work History
Customer Service Center Manager
• Manage a team of 20 dispatchers employed in a call center who provide customer service and dispatch 811 tickets to locators in the field. This is a 24 x 7 operation.
• Developed a trainin...
from Sep 2010
Price and Cost Analyst
• Performed comparisons between vendor price files and Aurora’s database to calculate cost and perform price analysis on inventory of parts.
• Maintained cost records system including vendor...
Jul 2008 — Feb 2010
National Accounts Customer Service Manager
Managed team of 21 customer account service managers employed in an inbound call and dispatch center. Employees were in onsite and remote locations. Responsibilities include payroll, hiring...
Dec 2007 — Mar 2008
Client Services Manager
Supervised team of 14 client services representatives employed in an inbound call center. Responsibilities included hiring, training, employee development, payroll, implementing and reporti...
Jan 2007 — Aug 2007
Parts, Order, and Services Supervisor
Supervised all daily activities of 16 customer service representatives employed in an order processing, distribution center and inbound call center.
Supervised shipping and receiving depar...
Feb 1998 — Jan 2007
Education
1991 — 1993
1982 — 1986
1978 — 1982
Occupations
Engineer
Customer Service
Sales Specialist
Client Service Officer
Executive
Manager
IT Professional
SharePoint Administrator
Sport Trainer
Sports Trainer
Accountant
Budget Officer
Supplier
Buyer
Guide
Operations Manager
Network Systems Administrator
Network Administrator
Sports Trainers
Financial Compliance Examiner
Auditor
Services Professional
Sales Representative
Buyer and Seller
Tour Guide
Skills
Customer Service
Project Management
Call Center
Account Management
Process Improvement
Vendor Management
Training
Management
Customer Satisfaction
Leadership
Call Centers
Purchasing
Project Planning
Logistics
Team Leadership
Inventory Management
FAQs about Matthew Franklin
What is the main profession of Matthew Franklin?
This professional's job is Customer Service Center Manager
What are the main profession of The expert?
These person's professions are Engineer and Customer Service
Where does Matthew Franklin live?
Matthew Franklin currently lives in Indianapolis, Indiana.
Where did Matthew Franklin work?
Matthew Franklin worked at USIC, Aurora Parts and Accessories.
What education does Matthew Franklin have?
Matthew studied at the Indiana Wesleyan University from 1991 to 1993.
Are there any professional industries Matthew Franklin is connected to?
Matthew Franklin works in Utilities industry.
Are there any special skills Matthew Franklin has?
Matthew has such skills as Customer Service, Project Management, Call Center, Account Management, Process Improvement, Vendor Management, Training, Management, and Customer Satisfaction.