For over nine years Matthew Caldwell worked in different jobs. Recently, Matthew Caldwell worked as a Senior Consultant in Epic Connections, Inc. widening experience. This expert graduated from Brigham Young University in 2001 where this person received all the skills. You can find Matthew in Riverton, Utah, where he lives nowadays. SoftwareOfficial has all the info you need to be in touch with Matthew Caldwell, such as this person's phone number or email address. Send us the request to get additional info.
Name variants:
Mathew Caldwell,
Matthieu Caldwell,
Matt Caldwell,
Mat Caldwell,
Matty Caldwell,
Mattie Caldwell
Last updated Jun 07, 2024
Contact Information
Last Update
Jul 9, 2022
Email
ma**@incontact.com
Location
Riverton, UT
Company
Workplace
Senior Consultant
Omaha, NE
Industry
Outsourcing/Offshoring, Business Consulting Services
Colleagues
Work History
Senior Consultant
13305 Birch Dr SUITE 203, Omaha, NE 68164
Consulting contracts including: project management, people and process engagements, contact center optimization, and best practices.
Implementation project management:
Provide general pro...
from Jan 2019
Project Manager
339 west 13490 south, Draper, UT 84020
Implement internal process improvements including storage re-architecture, security enhancements, new methodology for accounting procedures
Work with multiple internal teams to prepare and...
Jul 2018 — Jan 2019
Project Manager
75 west Towne Ridge Pkwy, Sandy, UT 84070
Managing Call Center WFO and WFM project implementations, both SaaS and legacy premise equipment-based. Included Quality Monitoring and Call-Recording - Collaborator with Executive Level, Sa...
Dec 2015 — Jul 2018
Workforce Manager
360 north Cutler Dr, North Salt Lake, UT 84054
Workforce Manager for company of over 1200 Agents in multiple locations; Manage team of real-time analysts, schedulers, long term forecasting, capacity planning, telecom routing, project man...
Jul 2014 — Dec 2015
Senior Analyst - Contact Center
27-01 Queens Plz north, Long Island City, NY 11101
Supervised 3-5 Analysts, team was responsible for forecasting, headcount requirement, statistic tracking, and budget models.
Business contact for most Telecom projects and upgrades
Projec...
Oct 2010 — Jul 2014
Education
1994 — 2001
Occupations
Senior Advisor
Implementation Manager
Sales Specialist
Supplier
Executive
Partner
Project Manager
Security
Advisor
Managers
Services Professional
Sales Representative
Chief Executive
Project Managers
Skills
Management
Leadership
Business Analysis
Team Leadership
Program Management
Project Management
Customer Service
Team Building
Business Process Improvement
Process Improvement
Training
Analytics
Contact Centers
Telecommunications
Call Centers
Vendor Management
Forecasting
Finance
Analysis
Marketing
Data Analysis