Mary Scheetz

Vice President Contact Center Strategy and Operations

We found the following information about Mary Scheetz at The American College, where Mary Scheetz has worked as a Vice President Contact Center Strategy and Operations since 2019. Mary's total work experience is over 29 years, during which time this person had at least eight jobs at different companies to develop skills. Mary Scheetz studied at the Widener University to 1993. This person has professional certification as License 2005117789 and Women's Business Enterprise (Wbe) and this professional has studied English. Mary Scheetz can be found in Upper Makefield, Pennsylvania – where this person currently lives. You can search for this professional's email address and number. We can also provide you detailed contact information upon request.
Name variants:
Maria Scheetz, Marie Scheetz, Mare Scheetz, Mame Scheetz, Mamie Scheetz, Mimi Scheetz, Moll Scheetz, Molly Scheetz, Polly Scheetz, Mae Scheetz, May Scheetz, Mollie Scheetz, Minnie Scheetz
Last updated Jun 06, 2024

Contact Information

Last Update
Jul 13, 2022
Email
ma**@xerox.com, ma**@comcast.net
Location
Upper Makefield, PA

Workplace

The American College of Financial Services
Vice President Contact Center Strategy and Operations

Bryn Mawr, PA

Industry

Education Management

Work History

Vice President Contact Center Strategy and Operations

270 south Bryn Mawr Ave, Bryn Mawr, PA 19010
from Sep 2019

Division Vice President - Healthcare and Pbm

201 Merritt St, Norwalk, CT 06854
Xerox (NYSE: XRX) is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of ...
Sep 2015 — Sep 2016

Principal

Jan 2002 — Sep 2015

Interim Call Center Director

1901 Market St, Philadelphia, PA 19103
2014 — 2015

Vice President Call Center Operations

2012 — 2014

Program Manager - Subcontractor

1600 Clifton Rd, Atlanta, GA 30316
2007 — 2012

Vice President of Operations - Insourcing - Outsourcing

Apr 2005 — Sep 2006

Contact Center Implementation Manager

1 Verizon Way, Basking Ridge, NJ
1995 — 2001

Education

1990 — 1993
1985 — 1989

Occupations

Executive
Vice President
Divisional Vice President
Engineer
Sales Specialist
Equipment Tools Purchasing Agent
Chief Executive
Department Store Salesperson
Retail Salesperson

Skills

Management Consulting
Program Management
Process Improvement
Outsourcing
Project Management
Call Centers
Start Ups
Business Process Improvement
Business Strategy
Operations Management
Change Management
Executive Management
Customer Service
Analytics
Customer Experience
Performance Improvement
Customer Satisfaction
Call Center
Small Business
Business Transformation
Government Contracting
Quality Assurance
Problem Solving
Customer Engagement
Help Desk Implementation
Cost Efficiency
Emergency Management
Contact Center Consulting
Contact Center Optimization
Rfp
Technology Management
Quality Management
Workforce Development
Technology Needs Analysis
It Business Strategy
Employee Recognition
Disaster Recovery
Contact Center Operations
Business Process Management
Workforce Management
Call Processing
Call Control
Communication Training
Customer Lifecycle Management
Solution Implementation
Collaboration Solutions
Program Implementation
Implementation Methodology
Return on Investment Analysis
Customer Contact
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