With work experience over 27 years, this professional is now working at Acorio that is situated in 499 as a Senior Engagement Manager. Marv received his education at the Central Michigan University. This expert is a proven expert, that is proven by qualifications : Itil Foundations, Itil V3 Foundations, and Servicenow Sim Fundamentals. This expert can be found in Macomb Township, Michigan. To contact directly Marv, you can search for their phone number or e-mail address or find further info by requesting access to this person's additional details through SoftwareOfficial.
Name variants:
Marvin Bickley
Last updated Jun 06, 2024
Contact Information
Workplace
Senior Engagement Manager
Boston, MA
Industry
Information Technology and Services, Management Services
Colleagues
Work History
Senior Engagement Manager
1 Winners Cir, Albany, NY 12205
Responsible for end to end delivery of an enterprise custom application using ServiceNow CSM. During the course of this project I was also responsible for manageing project change requests f...
from Feb 2019
Regional Delivery Director
Virginia
Senior client-facing Delivery Director with Regional Client-Management responsibilities including P/L Management and Customer Satisfaction.
Pre-Sales
Client satisfaction
Margin performan...
Dec 2017 — Feb 2019
Principal Consultant Project Management
Virginia
As a program manager at Fruition Partners I have the opportunity to work with clients on a daily basis to bring Fruition's unique level of industry expertise to bear upon business issues the...
Aug 2014 — Dec 2017
Senior Process Analyst
222 Merchandise Mart Plz SUITE 2024, Chicago, IL 60654
As a member of the Problem Management team, I was responsible for leading service restoration activities for Severity 1 and 2 IT outages. Specifically, I developed timely and consistent comm...
Jan 2014 — Aug 2014
Senior Manager
ITSM & Service Desk Transformation
Conducted ITSM process and capabilities assessment resulting in establishment of the ITSM roadmap plan covering areas of tool, process, and people.
Impl...
Mar 2013 — Oct 2013
Manager, Process and Innovations
3000 Hanover St, Palo Alto, CA 94304
Research and consulting on the integration of new support technologies with existing operational processes to develop efficiencies and improve the end user experience in the Service Desk and...
2008 — Mar 2013
Global Operations Manager
3000 Hanover St, Palo Alto, CA 94304
Responsible for Change and Release Management across the corporation.
Mar 2006 — Mar 2007
Implementation Manager
3000 Hanover St, Palo Alto, CA 94304
New logo startup and Digital Workflow implementation manager for the Daimler Chrysler account.
Mar 2004 — Apr 2006
Manager
3000 Hanover St, Palo Alto, CA 94304
Lead process development and architecture team responsible for creating an early ITIL compliant service delivery process model.
May 2001 — May 2004
Operations Manager
Managed 100+ agent call center for Daimler Chrysler dealship business systems.
Nov 1999 — May 2001
Crm and Helpdesk Support
3000 Hanover St, Palo Alto, CA 94304
Various positions centered around Call Center Operations.
Oct 1990 — Oct 1999
Occupations
Executive
Manager
IT Professional
Information Technology Specialist
Military
Command Sergeant Major
Operations Manager
IT Specialist
Skills
Itil
It Service Management
Service Delivery
Business Process
Process Improvement
Program Management
It Strategy
Business Process Improvement
Strategy
Service Management
Vendor Management
It Management
Incident Management
Change Management
Leadership
Resource Management
Consulting
Service Desk
Team Leadership
Outsourcing
Call Centers
Pmp
Information Technology
Disaster Recovery
It Operations
It Outsourcing
Pmo
Sla
Release Management
Project Portfolio Management
Metrics
Visio
Call Center
Project Delivery
Data Center
Microsoft Office
System Deployment
Networking
Process Engineering
Customer Relations
Customer Service
Strategic Planning
Knowledge Management
Team Building
Process Development
Planning
Innovation
Sales Support
Deployment
Mentoring
FAQs about Marv Bickley
What's the profession of Marv Bickley?
This professional's job is Senior Engagement Manager
What are the main profession of The expert?
These person's professions are Executive and Manager
Where does Marv Bickley currently live?
They currently lives in Macomb Township, Michigan.
Does Marv have the email address?
ma**@eds.com is The expert's email address.
Where did Marv Bickley work?
The professional worked at Acorio, Linium.
Where has Marv Bickley studied?
Marv studied at the Central Michigan University.
Are there any certifications Marv Bickley has?
Marv received the following certifications: Itil Foundations, Itil V3 Foundations, and Servicenow Sim Fundamentals.
Are there any professional industries Marv Bickley is connected to?
Marv works in Information Technology And Services industry.