Since 2019, Malcolm Matthews has been working in Sni Technology based 78, 78. Malcolm Matthews is a high-skilled Tier 1 and 2 Help Desk Technician with over eight years of work experience. According to Malcolm's resume and work profile, Malcolm has worked at more than eight places with numerous backgrounds and gained different skills. Malcolm attended school at the University of Maryland Global Campus from 2019 to 2021. This person has professional certification as First Aid and Cpr and this professional has studied English. Malcolm can be found in Annapolis, Maryland – where this person currently lives. You can search for this professional's contacts. We can also provide you with additional contact information upon request.
Name variants:
Mal Matthews,
Malc Matthews,
Mac Matthews
Last updated Jun 05, 2024
Contact Information
Workplace
Colleagues
Work History
Tier 1 and 2 Help Desk Technician
4500 Westown Pkwy, West Des Moines, IA 50266
Responsible for taking custom support tickets, 1500+ users and company clientele
Conducted system testing from an end user perspective.
Utilized Active Directory to add, remove, and audit...
Jan 2019 — Sep 2019
It Consultant
7437 Race Rd, Hanover, MD 21221
Troubleshot printing errors
Diagnosed network connectivity issues
Managed employee profiles with Google suite
Configured printers for each department
Implemented/configured physical sec...
Sep 2018 — Jan 2019
System Engineer Ii
3158 Braverton St SUITE 204, Edgewater, MD 21037
Mastered help desk support, 350 users + company clientele
Updated company system maintenance documentation
Analyzed risk, including identifying and assessing project risks
Executed servi...
Nov 2017 — Aug 2018
Manager on Duty
2064 Lord Baltimore Dr, Baltimore, MD 21244
Providing leadership and accountability to the department
Ensuring the aquatics facility is maintained in a safe environment
Coordinating and overseeing all aquatic programming
Creating ...
May 2017 — Oct 2017
Aquatics Manager
8514 Veterans Hwy, Millersville, MD 21108
Worked 40/hrs per week while in college and raised overall GPA
Prepare all work schedules for employees making sure the manager or head life guard is on duty at all times the pool is open
...
Feb 2016 — May 2017
Pool Operator
Created a clean/safe environment by cleaning the pool and surrounding areas of waste, chemicals, and trash
Generated hourly reports on pool pH levels, chlorine levels, pump system levels, ...
May 2011 — May 2016
Education
2019 — 2021
2016 — 2018
2006 — 2010
Occupations
Executive
Team Leader
IT Professional
Help Desk Technician
Engineer
Customer Service
Sales Specialist
Client Service Officer
Technical Support Specialist
Information Technology Specialist
Technician
Operations Manager
Systems Support Specialist
Support Specialists
IT Specialist
Technical Specialist
Technical Support Specialists
Skills
Mircosoft Word
Mircosoft Office
Customer Satisfaction
Customer Relations
Communication
Customer Service
Leadership
Powerpoint
Microsoft Excel
Teaching
Social Media
Network Security
Vmware
Vmware Esx
Vmware Vsphere
Vmware Workstation
Encompass
Computer Hardware
Computer Security
Computer Repair
Desktop Computers
Power Shell
FAQs about Malcolm Matthews
What's the profession of Malcolm Matthews?
This professional's job is Support Team Lead
What jobs is Malcolm proficient at at?
The expert is proficient at Executive and Team Leader jobs.
Where does Malcolm Matthews live?
Annapolis, Maryland is the place where Malcolm Matthews currently lives
Does Malcolm have the email address?
mm**@aacc.edu is The expert's email address.
How many companies did Malcolm Matthews work at?
The professional worked at eight jobs.
What education does Malcolm Matthews have?
Malcolm studied at the University of Maryland Global Campus from 2019 to 2021.
What are the certifications of Malcolm Matthews?
Malcolm Matthews received the following certifications: First Aid, Cpr, Aed, Lifeguard, Pool Operator, Network Security, and First Aid/ Cpr/ Aed/ Oxygen.
What languages does Malcolm Matthews speak?
Malcolm Matthews speaks English.