We found the following information about Luis Mejía at Hilton Times Square, where this expert has worked as a Rooms Division Manager since 2018. Luis's total work experience is over 19 years, during which time Luis Mejía had at least eight jobs at different companies to develop skills. Luis studied at the Pontificia Universidad Católica Madre Y Maestra from 2001 to 2003. Luis Mejía currently is located in New York, New York. You can contact with Luis by looking for phone number or email address or get further information by requesting access to Luis's additional details.
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Luis Mejía
Last updated Dec 14, 2023
Contact Information
Workplace
Colleagues
Work History
Rooms Division Manager
Manage a cohesive team across the Front Office, Bellman/Doorman and Housekeeping departments to deliver world class service
Monitor and assess revenue opportunities for the hotel and keep ...
from Apr 2018
Front Office Manager
Manager on duty in charge of personalization of guest experiences across more than 1,700 rooms, including hosting VIP guests, specialty request fulfillments, issue mitigation and resolution...
Sep 2015 — Apr 2018
Director of Front Office Operations
Head of the Front Office department responsible for supervising and providing professional development, scheduling and conducting evaluations
Directed and administered all Front Office ope...
Jul 2014 — Aug 2015
Director of Guest Service and Operations
Post integration project manager assisting hotel Director during conversion from Hotel Magna 365 to the Sheraton Hotel brand
Responsible for maintaining transparency and progress reports o...
Nov 2012 — Mar 2014
Director of Guest Experience
Created performance reports to monitor hotel customer scores and program goals achievements
Generated competitive analysis of social media scores
Loyalty Program Champion keeping the hote...
May 2009 — Nov 2012
Director of Guest Satisfaction Assurance
Ensured compliance of brand standards and the Mystery Guest program with LRA
Implemented the Service Express program and achieved an average response time of 6 minutes (Corporate goal was ...
Jun 2001 — May 2009
Quality Supervisor
Facilitated performance metrics reports and established improvement goals with the Quality Manager
Responded to guests’ questions and comments
Supervised public areas and rooms
Feb 2000 — Jun 2001
Front Desk Agent
Greeted guests, assisting them during registration and check-out
Promoted the hotel Loyalty Program
Resolved guests’ concerns
May 1999 — Feb 2000
Education
2001 — 2003
1995 — 1999
Occupations
Executive
Division Manager
Doorman
House Keeper
House Cleaner
Security
Front Office Manager
Manager
Department Supervisor
Operations Manager
Personal Care Aide
Housekeeping Aide
Cleaning Worker
Managers
Skills
Customer Service
Quality Assurance
Strategic Planning
Hotel Administration
Hospitality Industry
Hospitality
Hotels
Management
Customer Satisfaction
Microsoft Office
Revenue Analysis
Food and Beverage
Yield Management
Hospitality Management
Hotel Management
Resorts
Tourism
Budgeting
Microsoft Excel
Timekeeping