Since 2011, Linda Olsan has been working in 3iCorp.com. This expert is a competent Director of Operations & Customer Service with over 24 years of work experience. According to Linda's resume and work profile, Linda Olsan has worked at more than 12 places with numerous backgrounds and gained different skills. Linda Olsan can be found in Orange, California – where this professional is currently located. You can search for this expert's email address and number. We can also provide you detailed contact information upon request.
Name variants:
Lynda Olsan,
Lindy Olsan,
Lin Olsan,
Lynn Olsan,
Lynne Olsan
Last updated May 26, 2024
Contact Information
Workplace
Director of Operations & Customer Service
San Marcos, CA
Industry
Translation and Localization, Business Services Freight Transportation Arrangement, Nonclassifiable Establishments, Language Services
Colleagues
Work History
Director of Operations & Customer Service
Leader of five customer-facing departments responsible for language and transportation orders, Spanish/English interpretation, authorization, scheduling, and quality assurance. Designed and...
May 2011 — Nov 2012
Call Center Operations Manager
Managed (3rd Party BPO) Inbound Call Center including Customer Care, Loss Draft, and Open Items departments, along with National Command Centers.
Aug 2007 — May 2011
VP Customer Care
Set up all aspects of Customer Care for this new wireless company.
Mar 2006 — Dec 2006
1st VP Enterprise Contact Center Systems Strategy
Created strategy to unite the mortgage lending and consumer banking sides of the business to create a one-stop shopping environment for customers and 5,000 call center agents.
Mar 2003 — Mar 2006
VP Customer Care
Managed the development and implementation of service for Virgin Mobile launch in the United States.
Jun 2001 — Mar 2003
SVP Customer Care
Re-engineered call center operations and processes, architected new CRM & CTI systems, introduced consultative sales process.
1998 — 2001
Occupations
Executive
Director of Operations
Engineer
Customer Service
Sales Specialist
Client Service Officer
Leader
IT Professional
Software Tester
Operations Manager
Managers
Computer Specialist
Skills
Call Center
Customer Relations
Customer Service
Banking
Workforce Management
Customer Experience
Ivr
Vendor Management
Acd
Outsourcing
Operations Management
Performance Management
Process Improvement
P&L Management
Crm
Inbound Marketing
Quality Assurance
Cti
Bpo
Contact Centers
Product Management
Analytics
Team Leadership
Customer Retention
Start Ups
Business Analysis
Project Management
Change Management
Business Process
Forecasting
Team Management
Six Sigma
Training
Program Management
Cross Functional Team Leadership
Account Management
Telecommunications
Call Center Development
Coaching
Customer Satisfaction
Service Delivery
Salesforce.com
Team Building
Voip
Strategic Planning
Sales
Executive Management
Customer Support
Business Process Improvement
Leadership
FAQs about Linda Olsan
What is the profession of Linda Olsan?
This professional's job is Director of Operations & Customer Service
What jobs is Linda Olsan a professional at?
The expert is a professional Executive and Director of Operations jobs.
Where is Linda Olsan located?
Linda is currently located in Orange, California.
How many companies did Linda Olsan work at?
The professional worked at 12 jobs.
Are there any skills Linda Olsan has?
This professional has skills in the following areas: Call Center, Customer Relations, Customer Service, Banking, Workforce Management, Customer Experience, Ivr, Vendor Management, Acd, and Outsourcing.