Since 2018, Laura Mandile has been working in United Airlines 226, 226. This professional is an experienced Managing Director - Customer Care with over 25 years of work experience. According to Laura's CV and work profile, this professional has worked at more than ten places with numerous backgrounds and got various skills. Laura attended school at the College of Dupage from 1989 to 1991. Laura can be found in Chicago, Illinois – where this person is currently located. You can search for the person's email address and number. We can also provide you with exhaustive contact information upon request.
Name variants:
Laurie Mandile,
Lauri Mandile,
Lolly Mandile
Last updated May 28, 2024
Contact Information
Workplace
Managing Director - Customer Care
Sterling, VA
Industry
Air Transportation, Scheduled, Nsk
Colleagues
Work History
Managing Director - Customer Care
233 south Wacker Dr, Chicago, IL 60601
from Dec 2018
Director, Customer Care
233 south Wacker Dr, Chicago, IL 60601
Lead a team of 350+ employees and customer compensation budget. Responsible for the Customer Relation function including but not limited to; management of customer contacts and international...
Jan 2015 — Dec 2018
Senior Manager Contact Centers
233 south Wacker Dr, Chicago, IL 60601
SR. MANAGER – CONTACT CENTER SALES UNITED AIRLINES - CHIRR
2010 - Present
Leads a large team of frontline supervisor professionals, delivering against long-term strategic goals and qualit...
Jul 2010 — Jan 2015
Acting Center Director
233 south Wacker Dr, Chicago, IL 60601
ACTING SITE DIRECTOR - UNITED AIRLINES - CHIRR
August 2012 – March 2013
Managed a team of Sr. Managers through Union contract implementation of process/policy changes.
Provided strategy ...
Aug 2012 — Mar 2013
Manager - Baggage Recovery
233 south Wacker Dr, Chicago, IL 60601
SR. PROJECT MANAGER – GLOBAL CONTACT CENTERS UNITED AIRLINES - WHQRZ
2007 - 2010
Led large scale operation including Domestic and International locations
Led customer quality improvement...
Apr 2008 — Jul 2010
Senior Staff Supervisor
233 south Wacker Dr, Chicago, IL 60601
SR. STAFF SUPERVISOR – QUALITY ASSURANCE & TRAINING UNITED AIRLINES - WHQRZ
2005 - 2007
Led a team of professionals, delivering against quality standards and performance.
Developed fourt...
Jan 2005 — Jan 2007
Supervisor
SUPERVISOR CUSTOMER CARE UNITED AIRLINES - WHQPW
2000 - 2005
Managed a team of Call Center and Correspondence Representatives, including but not limited to maintaining quality expectation...
Jan 2000 — Jan 2005
Senior Operations Coordinator
233 south Wacker Dr, Chicago, IL 60601
SR. COORDINATOR – MANPOWER PLANNING UNITED AIRLINES – CENTRAL OPERATIONS
1999 - 2000
Analyzed system manpower needs based on customer demands, trends and financial necessities for United'...
Jan 1999 — Jan 2000
Lead Travel Consultant
233 south Wacker Dr, Chicago, IL 60601
Managed a team of consultants. Responsibilities included new hire, recurrent training, demonstrating quality control tools, delegating job duties, managing taskforce teams, projects, manpowe...
Jan 1996 — Jan 1999
Customer Service Representative
Provided customer service, processed tickets, reviewed passports, accommodated domestic and international passengers. Resolved problems with US immigrations and Customs.
Jan 1991 — Jan 1994
Education
1989 — 1991
1989 — 1991
Occupations
Executive
Chief Executive Officer
Director
Corporate Executive
Chief Executive
Operations Manager
Skills
Process Improvement
Call Centers
Aviation
Operations Management
Customer Satisfaction
Customer Service
Program Management
Team Building
Airlines
Airports
Commercial Aviation
Leadership
Management
Customer Experience
Training
Vendor Management
Change Management
Team Leadership
Strategic Planning
Revenue Analysis
Project Management
Leadership Development
FAQs about Laura Mandile
What's the main profession of Laura Mandile?
This professional's job is Managing Director - Customer Care
What jobs is Laura proficient at at?
Laura is a professional such jobs as Executive and Chief Executive Officer.
Where is Laura Mandile currently located?
The expert is located in Chicago, Illinois.
What is the expert's email?
The professional's email is la**@united.com.
How many companies did Laura Mandile work at?
Laura Mandile worked at ten jobs.
Where has Laura Mandile studied?
Laura studied at the College of Dupage from 1989 to 1991.
What languages does Laura Mandile speak?
Laura Mandile speaks English.
What is the industry that Laura Mandile worked in?
This person works in Airlines/Aviation industry.