Krissi Fields

Vp, Sales Support

Since 2019, Krissi Fields has been working in Global Knowledge Training situated 331, 331. Krissi is a competent Vp, Sales Support with over 22 years of work experience. According to Krissi's resume and work profile, this expert has worked at more than nine companies with numerous backgrounds and got various skills. This expert has professional certification in Hdi Customer Service Representative. Krissi Fields can be found in Cary, North Carolina – where this expert is currently located. You can search for Krissi's email address and phone. We can also provide you with exhaustive contact information upon request.
Name variants:
Krissi Fields
Last updated Jun 01, 2024

Contact Information

Last Update
Jun 22, 2022
Email
kr**@globalknowledge.com
Location
Cary, NC

Workplace

Global Knowledge Training
Vp, Sales Support

Cary, NC

Industry

Professional Training & Coaching, Provide IT and Business Training., Information Technology Training, Computer Network Training, Data Processing School, Vocational School Data Processing School, Computer Training

Work History

Vp, Sales Support

9000 Regency Pkwy SUITE 400, Cary, NC 27518
from Jul 2019

Director, North America Customer and Sales Support

9000 Regency Pkwy SUITE 400, Cary, NC 27518
Director, North America Process Support at Global Knowledge Training
Sep 2014 — Jan 2016

Senior Manager, North America Customer and Process Support

9000 Regency Pkwy SUITE 400, Cary, NC 27518
Jan 2012 — Sep 2014

North America Customer Retention Manager

9000 Regency Pkwy SUITE 400, Cary, NC 27518
Re-enforcing of GK policies and procedures. Activity reporting such as: proper notation in SLX, time on phone calls, number of calls, quality of calls, incoming VS outgoing calls per day. ...
Jan 2009 — Jan 2012

Compliance Manager

9000 Regency Pkwy SUITE 400, Cary, NC 27518
Aug 2008 — Jan 2009

Training Advisor

9000 Regency Pkwy SUITE 400, Cary, NC 27518
Jun 2008 — Aug 2008

Sales and Service Customer Care Team Manager

303 Peachtree St, Atlanta, GA 30308
Managed a team of 18 sales and service representatives through regular coaching sessions, monthly/annual performance appraisals, promotion, transfers, terminations, etc. Review reports dai...
Oct 1997 — Mar 2007

Electronic Commerce Customer Support Supervisor

303 Peachtree St, Atlanta, GA 30308
Supervised 11 E-Commerce Specialists in the customer care contact center. Proactively evaluates specialists to ensure that exceptional service is being provided to internal and external cu...
Nov 2002 — Dec 2004

Back Office and Fulfillment Supervisor

303 Peachtree St, Atlanta, GA 30308
Supervised 5 Back office Specialists in the Customer Contact Center. Analyzed and completed daily and monthly reports that track production for the Back Office. November 2001 – November 2...
Nov 2000 — Nov 2002

Occupations

Executive
Vice President
Sales Specialist
Sales Support
IT Professional
Information Technology Specialist
Director
Chief Executive
Services Professional
Sales Representative
IT Specialist
Operations Manager

Skills

Leadership
Team Leadership
Sales Process
Account Management
Management
Employee Training
Customer Retention
Training
Solution Selling
Direct Sales
Coaching
Business Development
Sales
Team Building
Customer Service
Crm
Cold Calling
Sales Operations
Lead Generation
Program Management
Salesforce.com
Strategic Partnerships
Time Management
Business Process Improvement
Customer Satisfaction
Strategy
Sales Management
Leadership Development
Performance Management
Change Management
Call Center
Relationship Management
Organizational Effectiveness
Employee Relations
Call Centers
Team Management
Selling
New Business Development
Process Improvement
Relationship Building

FAQs about Krissi Fields

What is the main profession of Krissi Fields?

This professional's job is Vp, Sales Support

What jobs is Krissi proficient at at?

Krissi is a professional such jobs as Executive and Vice President.

Where does Krissi Fields currently live?

Cary, North Carolina is the place where Krissi Fields lives

Does the professional have the email address?

kr**@globalknowledge.com is Krissi Fields's email address.

How many companies did Krissi Fields work at?

Krissi Fields worked at nine jobs.

Are there any certifications Krissi Fields has?

This professional received the following certifications: Hdi Customer Service Representative.

What is the industry that Krissi Fields is connected to?

This person works in Information Technology And Services industry.

What are professional skills of Krissi Fields?

This professional has skills in the following areas: Leadership, Team Leadership, Sales Process, Account Management, Management, Employee Training, Customer Retention, Training, Solution Selling, and Direct Sales.
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