Kirsten Brink

I work directly with customers throughout their journey at Pilot and ensure that customers are getting the most out of their experience with us. Delivering amazing internet isn’t just about ...

Managed entire customer support experience for all Boston, JC, and Manhattan units (80 buildings, 350 renters) resulting in a 10% average increase in customer satisfaction from 2018 to 2019...

∙ Provided client-facing services to 30+ clients, including New York Times bestselling authors, and added 30+ clients over the years ∙ Account manager for an external business who utilized...

Organized company events and author meet and greets Maintained multiple databases, worked with IT to update databases, created and ensured accuracy in financial book performance reports, u...

Facilitated learning lab events between college and high school students which raised awareness for the company. Created promotional and program materials such as handbooks, posters, bulle...

Proofed marketing collateral pieces including press releases, ads, and other copy Implemented promotional campaigns on Pinterest, Facebook, and GoodReads Attended to advertising and creat...

Assisted customers in finding or selecting items, and provided recommendations that generated revenue Maintained positive retail environment Managed cash register