Since 2007, Kim Wertz has been working in Arrowhead Promotion & Fulfillment situated 386, 386. Kim is a well-qualified Contact Center Director with over 18 years of work experience. According to Kim's CV and work profile, this professional has worked at more than seven companies with diverse backgrounds and got various skills. Kim attended school at the Trade School from 1987 to 1989. Kim can be found in Duluth, Minnesota – where this professional currently lives. You can search for Kim Wertz's e-mail and phone. We can also provide you with additional contact information upon request.
Name variants:
Kimberley Wertz,
Kimberly Wertz
Last updated May 31, 2024
Contact Information
Last Update
Jul 8, 2022
Email
kw**@yahoo.com
Location
Duluth, MN
Workplace
Colleagues
Work History
Contact Center Director
1105 southeast 8Th St, Grand Rapids, MN 55744
Responsible for management of promotions contact center support team, inbound and outbound calling, Contact Center Operations supporting 75 to 100 client promotions, sweepstakes, fulfillmen...
Aug 6, 2007 — Jan 4, 2019
Director of Training and Quality
500 Washington Ave south SUITE 2060, Minneapolis, MN 55415
from Jan 2019
Call Center Manager
15 Koch Rd, Corte Madera, CA 94925
Responsible for direct management of internal customer care center and assisting in managing vendor outsourced, Customer Care operations (24 hours per day / 7 days per week) supporting over ...
Mar 2006 — Jun 2007
Senior Manager Client Services
201 east 4Th St, Cincinnati, OH 45202
Responsible for directly managing relationships, communications, and client interaction and presentations for Convergys/IBM/Sprint project including US and International customer service ca...
Apr 2004 — Mar 2006
Manager Client Services
201 east 4Th St, Cincinnati, OH 45202
Direct responsibility as primary point of contact for all SPCS Client related issues for the Baton Rouge 350 seat call center operation and back up for the Logan 275 seat customer service ca...
Oct 2003 — Apr 2004
Senior Manager Performance Consultant Tqid
201 east 4Th St, Cincinnati, OH 45202
Training/Quality/Instructional Design) Direct responsibility and primary point of contact for the client and our operations partners on the Sprint PCS account for assistance with, and reques...
Jan 2002 — Oct 2003
Training Manager
201 east 4Th St, Cincinnati, OH 45202
Responsible for the performance and management of ten to twelve trainers and 200 to 250 trainees per month.
Clear and consistent communication with Operations team to ensure training expec...
Apr 2000 — Dec 2001
Education
1987 — 1989
Occupations
Executive
Director
Sales Specialist
Agent
Operations Manager
Sales Representative
Skills
Call Centers
Process Improvement
Crm
Training
Strategic Planning
Team Building
Call Center
Outsourcing
Leadership
Management
Workforce Management
Customer Service
Contact Centers
Analysis
Forecasting
Team Leadership
Customer Experience
Customer Satisfaction
Program Management
Cross Functional Team Leadership
Budgets
Telecommunications
Vendor Management
Visio
Account Management
Customer Retention
Inbound Marketing
Avaya
P&L Management
FAQs about Kim Wertz
What's the main profession of Kim Wertz?
Kim is a Director of Training and Quality.
What are the main profession of This expert?
These person's professions are Executive and Director
Where does Kim Wertz currently live?
Duluth, Minnesota is the place where Kim Wertz currently lives
Does Kim have the email address?
kw**@yahoo.com is Kim's email address.
Where did Kim Wertz work?
Kim worked at Arrowhead Promotion & Fulfillment, Delta Dental of Minnesota.
What education does Kim Wertz have?
Kim studied at the Trade School from 1987 to 1989.
What is professional industry that Kim Wertz is connected to?
Kim Wertz works in Consumer Services industry.
Are there any skills Kim Wertz has?
This person has skills in the following areas: Call Centers, Process Improvement, Crm, Training, Strategic Planning, Team Building, Call Center, Outsourcing, Leadership, Management, and Workforce Management.