Ken Perdue is a skilled professional, who works in Convergys main office of which is in 1323. on the position of Senior Director of Operations from 2016. This expert has earned professional experience in more than 11 positions at various companies. Ken Perdue went to the Texas Christian University and received education from 1996 to 1998. Keller, Texas is the city, where this person was known to be situated. This expert's e-mail and phone are accessed through SoftwareOfficial by request.
Name variants:
Kendall Perdue,
Kendrick Perdue,
Kenneth Perdue,
Kent Perdue
Last updated May 31, 2024
Contact Information
Last Update
Jul 11, 2022
Email
ke**@teletech.com, ke**@flash.net, kn**@yahoo.com
Location
Keller, TX
Company
Workplace
Senior Director of Operations
Cincinnati, OH
Industry
Outsourcing/Offshoring, Contact Center Services, Contact Center Operations, Admin/Support Waste Mgt/Remediation Services, Administrative and Support Services, Business Support Services, Data Processing/Preparation Business Services, Outsourced Customer Care, Data Processing/Preparation, Business Services Commercial Nonphysical Research, Outsourced Customer Management Employee Care and Integrated Billing Software Services, Outsourced Customer Management, Accountant, Custom Computer Programming Services, Human Resource Consulting Svcs
Colleagues
Work History
Operations Consultant | Contact Centers | Customer Service | Bpo Operations | Leadership Development
Partner with both internal and outsourced operations to drive customer service operational excellence through evaluation of existing processes to developing and deploying new processes Consi...
May 2014 — Dec 2016
Vice President Account Management | Bpo Operations | Contact Centers | Customer Service | Leadership Development
600 Brickell Ave SUITE 3200, Miami, FL 33131
Jan 2011 — Mar 2014
Vice President Operations | Bpo Operations | Contact Centers | Customer Service | Leadership Development
5161 California Ave SUITE 100, Irvine, CA 92617
Responsible for generating over $200 million in revenue annually for four call centers, approximately 3,000 front-line agents, supporting 10 product lines, and full P&L responsibility
Ment...
Dec 2008 — Dec 2010
Director Operations | Bpo Operations | Contact Centers | Customer Service | Leadership Development
9197 south Peoria St, Englewood, CO 80112
Responsible for all operational aspects for nine call centers located in six countries, more than 4,000 front-line agents, supporting over 10 product lines, generating over $120 million dol...
Oct 2004 — Nov 2008
Director Training and Quality | Bpo Operations | Contact Center | Customer Service | Leadership Development
5400 Lbj Fwy SUITE 500, Dallas, TX
Re-design training curriculum to ensure consistency among multiple call centers to provide stellar customer service as well as enable employees to advance their career
Assist management in...
Jan 2001 — Oct 2004
Vice President Performance Excellence | Contact Centers | Customer Service | Leadership Development
388 Greenwich St, New York, NY 10013
Designed and directed all aspects for organizational Business Model and internal Malcolm Baldrige assessment program including training, writing, examination, and site review
Worked with i...
Jun 1992 — Jan 2001
Education
1996 — 1998
1986 — 1990
Occupations
Executive
Chief Operating Officer
General and Operations Manager
Chief Executive
Skills
Outsourcing
Call Centers
Process Improvement
Leadership
Management
Vendor Management
Bpo
Customer Satisfaction
Operations Management
Quality Assurance
Coaching
Training
Customer Experience
Crm
Call Center
Program Management
Workforce Management
Contact Centers
Performance Management
Customer Service
Business Process Improvement
Cross Functional Team Leadership
Customer Retention
Account Management
Analysis
Team Management
Offshoring
Mergers and Acquisitions
Team Building
Team Leadership
Change Management
Project Management
Inbound Marketing
Integration
Telecommunications
Service Delivery
Strategy
Strategic Planning
Call Center Development
Sla
P&L Management
Mentoring
Contact Center Operations
Organizational Development
Leadership Development
Contract Negotiation
Consulting
Business Development
Resource Management
Recruiting