With work experience over 14 years, this professional is currently working at Ipacesetters, Llc located in 402 as a Vice President of Client Success. Kathy received his education from 2013 to 2015 at the Brown Mackie College. Kathy speaks Arabic proficiently. Kathy William can be found in Jenks, Oklahoma. To contact with Kathy, you can search for their phone or email or get full information by requesting access to this expert's additional details on this website.
Name variants:
Katherine William,
Kathleen William
Last updated May 31, 2024
Contact Information
Last Update
Jun 27, 2022
Email
kw**@ipacesetters.com, km**@yahoo.com, ka**@yahoo.com
Location
Jenks, OK
Company
Workplace
Vice President of Client Success
Montvale, NJ
Industry
Outsourcing/Offshoring, Accounting/Auditing/Bookkeeping, Contact Center Services Audience Management & Fulfillment Lead Generation Marketing Database & Online Directory Services, Business Services, Business Services, Nec, Nsk
Colleagues
Work History
Vice President of Client Success
12902 east 51St St south, Tulsa, OK 74134
Jul 2019 — Aug 2019
Corporate Headquarters Site Director
12902 east 51St St south, Tulsa, OK 74134
Jun 2017 — Jul 2019
Senior Operations Manager
12902 east 51St St south, Tulsa, OK 74134
Partnered with Director of Operation on multiple site initiatives and led a team of Operations Managers.
Developed attendance Policy that drove absenteeism down from 38% to 3%-5% on a cons...
Oct 2016 — May 2017
Account Operations Manager
12902 east 51St St south, Tulsa, OK 74134
Fostered a strong strategic relationship on the AT&T account resulting in growth and increased profit margin. - Identified sales opportunities and led account penetration, maintaining high l...
Jan 2015 — Apr 2016
Operations Manager
12902 east 51St St south, Tulsa, OK 74134
Led Sales Operations team supporting an AT&T SB B2B sales region, including growth from 14 FTE to 126 FTE within a 7-month period from Customer Service account transitioning to Sales accoun...
Jan 2009 — Jan 2015
Quality Assurance Manager
12902 east 51St St south, Tulsa, OK 74134
Managed quality activities for multiple Financial Services clients and developed supplier quality plans.
Developed and executed formal process training courses as well as coached program t...
2008 — 2009
Lead Supervisor
Managed and developed coaches and Q/A
Ensued all client goals and targets were met daily and MTD
Client and account management calibration
Responsible for Agent performance
Adjust diali...
2006 — 2008
Workforce Manager
Conducted real time monitoring and managing of call volume and staffing levels for 620 FTE in the Tulsa facility.
Managed bi-weekly schedule generation and distribution validation.
Report...
2008 — 2008
Sales Representative
Leverage professionalism and interpersonal skills to get past the gamekeeper.
Utilized a consultative sales approach to educate existing and potential customers on available products.
Use...
Feb 2005 — 2006
Education
2013 — 2015
2007 — 2012
2004 — 2007
Occupations
HR Specialist
Talent Acquisition Advisor
Executive
Director
Vice President
Talent Agent
Recruitment
Operations Manager
Chief Executive
Skills
Operations Management
Customer Satisfaction
Team Management
Contact Centers
Call Centers
Performance Management
Customer Relationship Management
Outsourcing
Leadership
Customer Experience
Process Improvement
Management
Training
Problem Solving
Customer Service
Sales Operations
Operational Excellence
Customer Service Operations
Organizational Effectiveness
Solution Selling
Strategic Planning
Team Building
Project Management
Microsoft Office
Team Leadership
Skilled Multi Tasker
Call Center Administration
Organization Skills
Relationship Building
Contact Center Operations
FAQs about Kathy William
What's the main profession of Kathy William?
This professional's job is Director of Talent Acquisition
What are the profession of This professional?
These person's professions are HR Specialist and Talent Acquisition Advisor
Where is Kathy William located?
The professional is currently located in Jenks, Oklahoma.
Does the expert have the email address?
kw**@ipacesetters.com and km**@yahoo.com is The professional's email address.
How many companies did Kathy William work at?
The professional worked at ten jobs.
Where has Kathy William studied?
Kathy studied at the Brown Mackie College from 2013 to 2015.
What languages does Kathy William speak?
Kathy William speaks Arabic.
What is the industry that Kathy William is connected to?
This person works in Outsourcing/Offshoring industry.