Since 2018, Karmela Bays Rotter has been working in Junk King situated 141, 141. This professional is a competent Director, Customer Excellence with over 23 years of work experience. According to Karmela's resume and work profile, this person has worked at more than five companies with diverse backgrounds and gained different skills. Karmela attended school at the Mount Mercy University from 2014 to 2016. Karmela can be found in Saugatuck, Michigan – where this expert currently lives. You can search for Karmela's phone number and email. We can also provide you exhaustive contact information upon request.
Name variants:
Karmela Rotter
Last updated May 30, 2024
Contact Information
Last Update
Jul 7, 2022
Email
ka**@junk-king.com, ka**@verizonbusiness.com, ka**@lq.com
Location
Saugatuck, MI
Company
Workplace
Colleagues
Work History
Quality and Training Manager
Manage projects associated with the development and maintenance of curriculum, the development and maintenance of work instructions, and the delivery of curriculum for newly hired staff as w...
Nov 2015 — Sep 2018
Quality Program Manager
1 Verizon Way, Basking Ridge, NJ
Responsible for identifying, planning and executing initiatives to improve frontline operational experience. This includes partnering with marketing, vendors, process development and cross f...
Jul 2003 — Nov 2015
Quality Supervisor
Provided support to the Contact Center through promoting continuous and consistent agent performance and customer satisfaction improvement efforts. Responsible for all aspects of contact cen...
Jan 2000 — Jun 2003
Customer Service Representative and Team Lead
Served as Customer Service Representative for Small Business and Local Consumer Customers from 1995-1996. Transitioned to a lead role for escalated calls where complicated billing concerns a...
May 1995 — Jan 2000
Education
2014 — 2016
2012 — 2014
Occupations
Executive
Director
Training Manager
IT Professional
Software Tester
Engineer
Customer Service
Sales Specialist
Client Service Officer
Operations Manager
Managers
Computer Specialist
Skills
Call Center
Liason Between Various Stakeholders
Adaptability
Leadership
Negotiate Scope
Identifying Trends
Project Planning
Organize Projects
Assess Project Results
Communication
Client Focused
Good Judgment and Dependability
Initiative and Sense of Urgency
High Quality Standards
Ms Office
Program Delivery Management
Effective Meetings
Effective Presentations
Concept Creation
Collaborative Problem Solving
Crm
Call Centers
Process Improvement
Cross Functional Team Leadership
Microsoft Office
Program Management
Telecommunications
Sales Operations
Project Management
Vendor Management
Team Leadership
Team Building
Training
Management
Business Process Improvement
Contact Centers
Customer Service
Customer Relationship Management