With work experience over 13 years, this person is nowadays working at Dominion Metallurgical which is situated in 829 as a Senior Customer Service Representative. Karen received his education at the Radford University. Karen has certifications in Lean Six Sigma - Green Belt Certification - In Process This expert lives in Roanoke, Virginia. To contact directly with Karen, you can look for their phone or email address or find additional information by requesting access to their further details through SoftwareOfficial.
Name variants:
Karin Page,
Karyn Page,
Kari Page,
Karrie Page
Last updated May 30, 2024
Contact Information
Last Update
Jul 7, 2022
Email
kp**@dom-met.com, kp**@harris.com
Location
Roanoke, VA
Company
Workplace
Senior Customer Service Representative
Roanoke, VA
Industry
Mining & Metals, Metals Service Center, Steel Foundries, Except Investment
Colleagues
Work History
Senior Customer Service Representative
5304 Valleypark Dr, Roanoke, VA 24019
Ensure ongoing customer service satisfaction through accurate pricing, contract and quality compliance
reliable quote<>order<>invoice process management
hands-on supply chain, inventory a...
from Nov 2017
Supervisor, Orders and Customer Relationship Management
1025 west Nasa Blvd, Melbourne, FL 32901
Managed team that fulfilled customer’s phone, email and web requests for quotes, orders and returns processing, and for product or company information, in time-sensitive environment. Estimat...
2014 — 2017
Functional Analyst, Quote-To-Cash Team, Erp Migration Project
1025 west Nasa Blvd, Melbourne, FL 32901
Assisted team lead to manage QTC (quote>order>invoice) process module transformation and data migration from multiple legacy systems to Oracle. Managed process mapping, data banks, software ...
2012 — 2014
Client Services Management
1025 west Nasa Blvd, Melbourne, FL 32901
Managed southeast region’s direct and dealer sales relationships (~100 clients).
Highlights:
Acted as key liaison for FL network operation center and 6 contracts across 8 states. Provided...
2010 — 2012
Supervisor, Process Development and Compliance Governance
1025 west Nasa Blvd, Melbourne, FL 32901
Directed and motivated team members to perform research and analysis to quantify issues and improvement opportunities. Presented to management and assisted with prioritization and annual go...
2004 — 2010
Education
Occupations
Sales Specialist
Senior Customer Service Representative
Engineer
Customer Service
Client Service Officer
Supervisor
Managers
Skills
Business Process Improvement
Business Process Mapping
Challenging Assumptions
Change Management
Cross Functional Team Leadership
Sap Order Management
Team Building
Collaborative Project Management
Cross Functional Initiatives
Data Driven Decision Making
Order Processing
Customer Service Management
Continuous Improvement
Drive Results
Order Tracking
Cost Savings
Data Analysis
Oracle Order Management
Process Efficiency
Customer Retention
Account Management
Dealer Relationships
Influential Communicator
Testing
Customer Presentations
Contract Compliance
Performance Management
Staff Training
Flexible Approach
Change Orders
Test Cases
Dispute Resolution
Standards Compliance
Staff Development
Event Planning
Streamlining Complex Work Processes
Functional Testing
E Commerce
Direct Sales
Revenue Recognition
Call Center Administration
Restructuring
Security Clearance
Lean Manufacturing
Case Based Reasoning
Reseller Programs
Training Presentations
Trade Shows
Wireless
Web Content Writing