Karan Martin
Senior Vice President and Chief Operating Officer, Legal and General Insurance America
We found the following information about Karan Martin at Legal & General America, where Karan has worked as a Senior Vice President and Chief Operating Officer, Legal and General Insurance America since 2018. Karan's total work experience is over 26 years, during which time this person had at least 11 jobs at different places to develop professional skills. Karan studied at the Anglia Ruskin University from 2014. Karan currently lives in Frederick, Maryland. You can contact with Karan by looking for phone or email address or find full information by requesting access to this person's further details.
Name variants:
Karan Martin
Last updated May 30, 2024
Contact Information
Last Update
Jul 14, 2022
Email
ka**@hotmail.co.uk
Location
Frederick, MD
Company
Workplace
Senior Vice President and Chief Operating Officer, Legal and General Insurance America
Frederick, MD
Industry
Insurance, Insurance Agent/Broker Life Insurance Carrier, Offices of Lawyers
Colleagues
Work History
Senior Vice President and Chief Operating Officer, Legal and General Insurance America
3275 Bennett Creek Ave, Frederick, MD 21701
Executive Member of the Legal & General America Board, lead all operations for the growing US Insurance business.
from Dec 2018
Chief Operating Officer Uk Protection and Strategy Director Group Protection
Executive Leadership Team Director responsible for all customer and client service across one of the largest operating divisions in L&G. Leading the business critical agenda of digital trans...
Oct 2017 — Nov 2018
Non Executive Director
Approved by the Dutch Regulator to join the Supervisory Board and provide oversight of the €100m life, pensions and investments business.
Dec 2014 — Mar 2017
General Manager Business Customer Service
Member of the SME P&L board, with full budget accountability and responsibility for SME customer service across the fixed and mobile portfolio. Leadership of team of 1000+ across two O2 site...
2008 — 2011
General Manager Pay and Go Customer Service
Led 1500 people in the Bury Contact Centre and two outsourcers to deliver service to 12 million Pay and Go customers. Worked as a member of the P&L Board with full budget accountability, res...
2005 — 2008
Head of Online Customer Service
Led 700 people across two O2 sites and two partners to deliver telephone and email support for a rapidly growing base of customers acquired online.
2004 — 2005
Head of Human Resources
Joined to undertake major transformation of retail store portfolio, combining BT, Martin Dawes and MPS under the O2 brand.
2002 — 2004
Business Director Contact Centre Services
Leadership and P&L responsibility for contact centre providing 3rd party customer service and technical support for blue chip clients including C&W, Tiscali and Worldcom.
2000 — 2002
Business Director Human Resources
Led development of company culture and processes required to grow by 200% in 2 years.
1998 — 2000
Human Resources Manager
201 Merritt St, Norwalk, CT 06854
HR Manager at European Technical Centre. Seconded for 9 months to establish a pan-European Contact Centre in Dublin.
1996 — 1998
Various Human Resources and Development Roles
Joined British Gas as Graduate Management Trainee, progressing through various HR and Training roles across regional customer service and corporate centre.
1989 — 1996
Education
from 2014
2010 — 2012
1990 — 1993
1983 — 1987
Occupations
Executive
Senior Vice President
Chief Operating Officer
Accountant
Finance and Accounting Specialist
Director
Artist
Model
Vice President
Chief Executive
General and Operations Manager
Accounting Bookkeeper
Bookkeeper
Operations Manager
Skills
Customer Experience
Management
Change Management
Call Centers
Outsourcing
Strategy
Telecommunications
Leadership
Stakeholder Management
Employee Engagement
Team Management
Team Leadership
Customer Satisfaction
Business Transformation
Performance Management
Contact Centers
Business Process Improvement
Customer Retention
Project Delivery
Service Delivery
Coaching
B2B
Training
Operations Management
Human Resources
Call Center
P&L Management
Culture Change
FAQs about Karan Martin
What is the main profession of Karan Martin?
The expert is a Senior Vice President and Chief Operating Officer, Legal and General Insurance America.
What jobs is Karan proficient at at?
Karan Martin is proficient at such jobs as Executive and Senior Vice President.
Where does Karan Martin currently live?
Karan Martin currently lives in Frederick, Maryland.
Does Karan Martin have the email address?
ka**@hotmail.co.uk is Karan Martin's email address.
How many companies did Karan Martin work at?
The professional worked at 11 jobs.
What education does Karan Martin have?
Karan studied at the Anglia Ruskin University from 2014.
Are there any special industries Karan Martin works in?
This person works in Financial Services industry.
Are there any professional skills Karan Martin has?
Karan has the following skills: Customer Experience, Management, Change Management, Call Centers, Outsourcing, Strategy, Telecommunications, Leadership, and Stakeholder Management.