Since 2018, Justin Yates has been working in Lantek located 97, 97. This expert is an experienced Director - Managed Services with over 21 years of work experience. According to Justin's resume and work profile, the professional has worked at more than five companies with diverse backgrounds and got different skills. Justin attended school at the Westmoreland County Community College from 1993 to 1995. This professional has professional certification in Hdi Certified Help Desk Manager. Justin can be found in Noblestown, Pennsylvania – where this person currently lives. You can search for this person's contacts. We can also provide you detailed contact information upon request.
Name variants:
Jus Yates,
Just Yates
Last updated May 29, 2024
Contact Information
Last Update
Jul 11, 2022
Email
pa**@comcast.net, ju**@mylan.com
Location
Noblestown, PA
Company
Workplace
Director - Managed Services
New Kensington, PA
Industry
Information Technology and Services
Colleagues
Work History
Director - Managed Services
791 Commonwealth Dr, Warrendale, PA 15086
Daily accountability for a 24x7 team of 30: managers, solutions architects, engineers and analysts
Driving operational excellence around MSP and Service Desk practices
Directing the estab...
from Nov 2018
Manager - It Service Desk
300 6Th Ave, Pittsburgh, PA 15222
Managed, coached and mentored a 20 member IT Service Desk (17 support, 3 supervisors)
7x20x365 support of 30K North America employees at 5000 Store, Corp, DC & Field locations
Consolidate...
Aug 2017 — Nov 2018
Senior Manager - Client Service Delivery
4400 west 96Th St, Indianapolis, IN 46268
Managed customer experience, across multiple service lines
Lead resource responsible for overall program management
Managed governance model, overseeing SLO customer communication, and qu...
Mar 2016 — Jun 2017
Manager, Global It Operations
1000 Mylan Blvd, Canonsburg, PA
Implemented global ITIL processes, policies and procedures
Redesigned service management systems to support processes
Managed communications for support escalation and outage notification...
Apr 2009 — May 2015
Team Lead, End User Services
Vendor management of soft sourced projects, assets and SLA performance
Supervised a 30 employee IT Service Desk organization (Tier 1, 2 and SA)
Lead Single Point Of Contact consolidation,...
Mar 1996 — Apr 2009
Education
1993 — 1995
1992 — 1993
Occupations
Executive
Director
Managers
Analysts
Manager
Health Specialist
Supervisors
Operations Manager
Skills
Process Improvement
Change Management
Quality Assurance
Sap
Erp
Team Leadership
Management
Vendor Management
Software Documentation
Microsoft Office
Gmp
It Service Management
Customer Service
Disaster Recovery
Sales
Pharmaceutical Industry
It Strategy
It Management
Itil
Sql
Itil Certified
Visio
Business Process
Sharepoint
Sdlc
Business Analysis
Business Process Improvement
Biotechnology
Data Analysis
Vbscript
Service Delivery
Consolidation
FAQs about Justin Yates
What is the profession of Justin Yates?
This professional's job is Director - Managed Services
What are the profession of Justin Yates?
These person's professions are Executive and Director
Where is Justin Yates currently located?
The expert is located in Noblestown, Pennsylvania.
Does the expert have the email address?
pa**@comcast.net and ju**@mylan.com is The expert's email address.
How many companies did Justin Yates work at?
The professional worked at five jobs.
What education does Justin Yates have?
Justin studied at the Westmoreland County Community College from 1993 to 1995.
Are there any certifications Justin Yates has?
This expert received the following certifications: Hdi Certified Help Desk Manager.
What is the industry that Justin Yates is connected to?
Justin works in Retail industry.