We found the following information about Joshua Barraza at Utah Housing Corporation, where Joshua has worked as a Mortgage Collections Supervisor since 2019. Joshua's total work experience is over 20 years, during which time this expert had at least 18 jobs at different places to develop skills. Joshua studied at the Salt Lake Community College from 2004 to 2006. Joshua can be found in Pleasant Green, Utah – where this expert is currently located. You can contact with Joshua by looking for phone number or email address or find further information by requesting access to their details.
Name variants:
Joshuah Barraza,
Josh Barraza
Last updated May 28, 2024
Contact Information
Last Update
Jun 30, 2022
Email
on**@gmail.com, jo**@convergys.com
Location
Pleasant Green, UT
Company
Workplace
Mortgage Collections Supervisor
Salt Lake City, UT
Industry
Financial Services, Business Consulting Services, Mortgage Banker/Correspondent, Security Broker & Dealer Mortgage Banker & Correspondent
Colleagues
Work History
Mortgage Collections Supervisor
2479 south Lake Park Blvd, West Valley City, UT 84120
from Nov 2019
Consumer Ombudsman Manager
West Valley City, UT
Streamlined operations and enhanced organizational productivity by managing a team, including 13 associate and a supervisor. Oversaw the distribution of workload among team members and provi...
Jan 2019 — Aug 2019
Consumer Ombudsman Call Team Supervisor
West Valley City, UT
Oversaw a team of 13 associates to handle highly escalated and sensitive collections matters (such as requests from the FBI, Attorney General, Police/Private Investigator, Senator/Congressm...
Aug 2017 — Jan 2019
Modification Implementation Supervisor
West Valley City, UT
Confirmed accurate receipt of signed modification agreements to ensure accuracy, and applicable notary stamps.
Maintained less than 30 days’ turnaround times for implementing terms of agre...
Feb 2017 — Aug 2018
Consumer Ombudsman Writing Team Supervisor
West Valley City, UT
Supervised the writing and quality control of the letter generation management. Maintained 100% quality of all letters generated during time in this position.
Maintained all state and fede...
Jan 2018 — Jun 2018
Underwriting Supervisor
West Valley City, UT
Supervised a team responsible for underwriting mortgages after all loan documents were received.
Maintained 30 days or less turn around in accordance with expectations.
Completed Oversigh...
Sep 2016 — Feb 2017
Private Banking Manager
West Valley City, UT
Was 1 out of only 2 members of management solely responsible for special handling of high balance, multi-million-dollar mortgages.
Generated payoff quotes, processed secure payments, respo...
Aug 2015 — Jun 2016
Private Portfolio Management
West Valley City, UT
Supervised a team of up to 15 associates responsible for ~5K wholly owned mortgages.
Resolved a high number of delinquencies during this time in close collaboration with members. Led depar...
May 2013 — May 2015
Collections Supervisor
West Valley City, UT
Supervised a team of up to 15 associates. This team was responsible for inbound and outbound calling campaigns, taking secure payments, addressing customer inquiries, and resolving loan del...
Jan 2013 — May 2013
Sales Associate
12920 southeast 38Th St, Bellevue, WA 98006
Assisted customers in selecting wireless plans, products, and accessories.
Lead sales associate during 11/2012-01/2013.
Jul 2012 — Jan 2013
Security Sales Consultant
1290 Sandhill Rd, Orem, UT 84058
Door to door summer sales job.
Utilized strong work ethic, discipline, and dedication to exceed sales goals.
Apr 2012 — Jul 2012
Senior Team Lead
201 east 4Th St, Cincinnati, OH 45202
Managed escalated calls and consumer contacts as well as performed key HR operations, such as hiring and interviewing.
Conducted timekeeping, incentivizing and disciplinary action for team...
Nov 2009 — Apr 2012
Customer Service Specialist
1959 east Jefferson Ave #300, Detroit, MI 48207
Troubleshooted phones, explained customer bills, and negotiated credits.
Promoted laterally to Floor Walker due to substantial job knowledge.
Promoted later to Assistant Trainer for new h...
Apr 2008 — Sep 2009
Shop Assistant
631 west Commerce Park Dr, Midvale, UT 84047
Labor intensive. Heating and Air Conditioning shop worker. Job duties included bending sheet metal for air ducts.
Sep 2007 — Apr 2008
Account Manager
Call Center/Customer Service/Client Coordinators for Litigation. Retrieved medical records and contacted doctors, lawyers and attorneys. HIPPA laws. Culture of high compliance.
Mar 2007 — Sep 2007
Remote Monitoring Specialist
880 Commerce Rd west, New Orleans, LA 70123
GPS Enforcement and monitoring of high-profile sex offenders and felons. Basic voice commands through ankle monitor.
Oct 2006 — Feb 2007
Customer Service Specialist
2500 Lake Cook Rd, Riverwoods, IL 60015
Assist customers with any questions and purchasing of new products. Inbound acquisitions, applications and verification of balances and general Customer Service. Top of the department Salesm...
Jul 2004 — Oct 2006
Education
2004 — 2006
2004 — 2005
Occupations
Supervisor
Accountant
Finance and Accounting Specialist
Executive
Manager
Managers
Accounting Bookkeeper
Bookkeeper
Operations Manager
Skills
Customer Experience
Team Management
Contact Centers
Subject Matter Experts
Soft Skills
Call Monitoring
Contact Center Operations
Customer Service
Coaching
Medical Records
Root Cause Analysis
Root Cause Problem Solving
Team Motivation
Incentive Programs
Bonuses
Microsoft Excel
Vlookup
Pivot Tables
Reporting
Reporting and Analysis
Kpi Reports
Performance Reporting
Ad Hoc Reporting
Regulatory Reporting
Escalation Resolution
Customer Escalation Management
Escalations Management
De Escalation
Escalation Process
Performance Motivation
Sales Motivation
Interpersonal Skills