Since 2019, Jorge Arturo Gonzalez has been working in Texas Lottery Commission. This expert is a proficient Bilingual Metropolitan Player Support Specialist with over eight years of work experience. According to Jorge's CV and work profile, the professional has worked at more than eight places with numerous backgrounds and got various skills. Jorge attended school at the San Antonio College from 2002 to 2004. Jorge can be found in Austin, Texas – where this expert currently lives. You can search for Jorge Arturo Gonzalez's email address and number. We can also provide you additional contact information upon request.
Name variants:
Jorge Gonzalez
Last updated May 28, 2024
Contact Information
Workplace
Bilingual Metropolitan Player Support Specialist
Industry
Gambling & Casinos
Colleagues
Work History
Senior Bilingual Supervisor - Team Leader Transcom North America
Communicate performance objectives; motivate staff to overcome any potential issues in achieving objectives
Work closely with the Quality Assurance Department to ensure that all staff memb...
Dec 2012 — Jan 2016
Quality Assurance Specialist
Listening to the predetermined number of calls per associate per month.
Identifying and reporting to Senior Management on client trends.
Completing the Quality Call Review from each call....
Jun 2011 — Dec 2012
Spanish-English Interpreter and South Korea
Project with Dominican Republic, "Reducing teenage pregnancy rate and improving health environment for women in Dominican Republic".
60% Spanish-English / English-Spanish interpretation & ...
Jun 2010 — Feb 2011
Education
2002 — 2004
2001 — 2001
1999 — 2001
1997 — 1999
Occupations
Executive
Owner
Sales Specialist
Support Specialist
Project Manager
Chief Executive
Client Service Officer
Customer Service
Project Managers
Skills
Quality Assurance
Customer Service
Customer Satisfaction
Call Center
Team Leadership
Customer Experience
Team Management
Employee Training
Translation
Outsourcing
Program Management
Training
Spanish
Customer Retention
Process Improvement
Teamwork
Coaching
Workforce Management
Time Management
Cross Functional Team Leadership
Team Building
Telecommunications
Technical Support
Data Analysis
Troubleshooting
Inbound Marketing
Interviews
Contact Centers
Customer Support
Leadership Development
Soft Skills
Call Center Development
Lean Thinking
Performance Improvement
Telemarketing
Call Centers