Jordan R Smith has been a Director of Support Services at Webce since 2016. Furthermore, this professional has on-the-job experience at more than 12 companies using similar skills. Jordan has a total work experience of 24+ years. Jordan studied at the University of Colorado at Boulder from 1993. Jordan R Smith can be found in Rowlett, Texas – where this expert currently lives. You can contact with Jordan by searching for phone or email address or find exhaustive information by requesting access to Jordan R Smith's details from us.
Name variants:
Jorden Smith,
Jordyn Smith
Last updated May 28, 2024
Contact Information
Last Update
Jul 1, 2022
Email
jo**@awest.com, jo**@concentric.net, jo**@allstate.com
Location
Rowlett, TX
Company
Workplace
Director of Support Services
Dallas, TX
Industry
E-Learning, School/Educational Services, Data Processing/Preparation
Colleagues
Work History
Director of Support Services
12222 Merit Dr SUITE 500, Dallas, TX 75251
Recruit, hire and manage call center staff of 25 plus agents, 1 supervisors and 1 trainer
Monitor phone queues and operations daily to ensure that staff is utilizing time effectively and i...
from Mar 2016
Call Center Manager
700 north Pearl St SUITE N1800, Dallas, TX 75201
Recruit, hire and manage call center staff of 30 plus agents
Manage box office staff of Winspear Opera House, Wyly Theatre, and AT&T Information Center
Monitor phone queues and operations...
Mar 2013 — Nov 2015
Director of Customer Satisfaction
100 Lower Ragsdale Dr, Monterey, CA 93940
Moved three departments from Portland Oregon to Dallas Texas
Managed team of 5 Account Service Managers and 3 Material Coordinators
Managed the Voice of the Customer System
Devel...
May 2012 — Jul 2012
Customer Service Manager
2818a Anthony Ln south, Minneapolis, MN 55418
Built Call Centers in both Los Angeles and Dallas.
Responsible for the day to day operation of both Call Centers.
Managed Project Manager, 2 Trainers, and staff of 10 Customer Servi...
Jun 2010 — Sep 2011
Support Center Manager
2775 Sanders Rd, Northbrook, IL 60062
Responsible for the day to day operation of the Allstate Support Center in both Dallas, TX and Roanoke, VA.
Managed staff of 22 Customer Service Representatives (permanent and contract...
Feb 2005 — Jun 2010
Service Manager
7000 Cardinal Pl, Dublin, OH 43017
Directly responsible for 14 Customer Service Representatives and 6 Service Specialists. Oversee weekly team meetings and compile weekly reports to the Service Director
Oversee 36 Customer ...
May 2000 — Sep 2004
Education
1989 — 1993
Occupations
Executive
Director
Agents
Health Specialist
Supervisors
Engineer
Customer Service
Sales Specialist
Client Service Officer
Manager
Operations Manager
Skills
Customer Service
Leadership
Customer Satisfaction
Project Management
Salesforce.com
Management
Customer Experience
Sales
Process Improvement
Strategic Planning
Budgets
Call Center
Product Marketing
Account Management
Email Marketing
Call Centers
Time Management
Budgeting
Customer Relations