We found the following information about Jonathan Borowka at Rsm Group Pty Ltd, where Jonathan Borowka has worked as a Director of Operations since 2013. Jonathan's total work experience is over 14 years, during which time this expert had at least five jobs at different companies to develop skills. Currently, Jonathan is located in Fort Lauderdale, Florida. You can contact with Jonathan by searching for phone number or email or get full information by requesting access to this person's further details.
Name variants:
Jon Borowka,
Jonny Borowka
Last updated May 23, 2024
Contact Information
Last Update
Jul 10, 2022
Email
jb**@hotmail.com
Location
Fort Lauderdale, FL
Company
Workplace
Colleagues
Work History
Client Services Management
Managed and developed a global team of 12 professionals.(New York, Asia, and London)
· Reduced the turnaround and lead times on the order lifecycle, supporting 50+ members of the North Ame...
Mar 2006 — Sep 2012
Customer Service Manager
521 5Th Ave FLOOR 14, New York, NY 10175
Oversaw the National Service Center consisting of 12 employees responsible for supporting (10,000) customers utilizing a multitude of services.
Provided presentations and demonstration...
Sep 2002 — Mar 2006
Call Center Supervisor
800 Westchester Ave, Rye Brook, NY 10573
Evaluated ACD reports on talk and hold time, calls answered per hour, number of calls abandoned and overall percentage of time available.
Handled 1st level escalated calls pertaining t...
May 2000 — Sep 2002
Call Center Supervisor
Oversaw the day to day operations of the call center.
Monitored representatives on a daily basis to ensure quality service, adherence to policies, procedures and talk time.
1st Leve...
Dec 1998 — May 2000
Education
Occupations
Executive
Director of Operations
Accountant
Finance and Accounting Specialist
Project Manager
Recognition
Managers
Artist
Model
Operations Manager
Accounting Bookkeeper
Bookkeeper
Project Managers
Skills
Project and Change Management
Team Building
Staff Development
Metrics and Key Performance Indicators
Process Migrations and Improvements
Coaching
Crm
Client Facing Skills
Training
Interviews
Call Centers
Customer Service
Organizational Optimization
Recruiting
International Experience
Near and Off Shoring