Since 2013, John Hurley has been working in Alorica based 187, 187. This person is a well-qualified Director of Operations with over 27 years of work experience. According to John's CV and work profile, John Hurley has worked at more than 19 companies with diverse backgrounds and got various skills. John attended school at the TELEPERFORMANCE UNIVERSITY from 2010 to 2010. This professional has professional certification in Lean Six Sigma and License 4233442. John can be found in Atlanta, Georgia – where the professional currently lives. You can search for their e-mail and phone. We can also provide you with additional contact information upon request.
Name variants:
Johnn Hurley,
Jon Hurley,
Jack Hurley,
Jackie Hurley,
Jacky Hurley,
Johnny Hurley
Last updated May 27, 2024
Contact Information
Workplace
Colleagues
Work History
Director, Contact Center Practice
Nationwide
Responsible for the development and implementation of approved strategic business plans in the Contact Center industry.
Works collaboratively with National Accounts and field sales teams.
C...
from Mar 2012
Managing Director
Cape Town Area, South Africa
Turn around at risk facility. Strengthened management. GM and revenue adherence. Improved Employee satisfaction. Drive BBBEE initiative. Report to the board of directors. RFI and RFP input. ...
Sep 2010 — Jun 2011
Business Unit Manager
Shreveport, Louisiana Area
Assigned to transform 'at risk' account.
Managed and led 100 to 400 FTE inbound technical support and billing contact center for a major cable service provider.
Jun 2006 — Sep 2010
Business Unit Manager
Shreveport, Louisiana Area
Oversee ramp up and manage 190 FTE inbound technical support contact center supporting a major computer manufacturers residential customers.
Jul 2005 — Jun 2006
Floor Manager
North Lauderdale
Managed 800 FTE inbound contact center providing technical support and customer care to a major telecommunication company's residential and small business customers.
Feb 2005 — Jul 2005
Floor Manager
Oversee 500 person ramp up. Supporting inbound technical DSL support for a major telecommunications company.
Sep 2004 — Feb 2005
Team Leader
North Lauderdale
Led a 25 person technical support team assisting residential DSL customers for a major telecommunications company.
Led a 20 person store support sales team for a mjot electronics retailer.
Apr 2003 — Sep 2004
Technical Support Engineer
North Lauderdale, FL.USA
Technical Support. Major PC manufacturer configure to order, printer support, networking support. Tier 2 consulting.
DSL. Technical support, tier 1 and tier 2.
Jan 2000 — Apr 2003
Account Executive
North Lauderdale, FL. USA
Commodity Brokerage
Dec 1997 — Dec 1998
Education
2010 — 2010
1972 — 1977
Occupations
Executive
Director
Subject Matter Expert
Manager
Chief Executive Officer
Operations Manager
Skilled Professional
Corporate Executive
Chief Executive
Skills
Call Center
P&L
Turnaround
Leadership Development
Employee Relation
Client Services
Client Retention
Account Management
Social Networking
Start Ups
Budgeting
Business Strategy
Team Building
Social Media
Change Management
Forecasting
Team Leadership
Mentoring
Program Management
Operations Management
Strategic Planning
Quality
Quality Assurance
Quality Management
Customer Relations
Customer Service
Managing Employees
Managing High Performance Teams
Troubleshooting
Business Turnaround
Organizational Leadership
Change Leadership
Budgets
Call Centers
Management
Technical Support
Performance Management
Process Improvement
Employee Training
Leadership
Telecommunications
Employee Relations
Customer Retention
Outsourcing
Sales Operations
Sales
Contact Centers
Customer Experience
Customer Satisfaction
Bpo
FAQs about John Hurley
What is the main profession of John Hurley?
John is a Director of Operations.
What are the profession of The professional?
These person's professions are Executive and Director
Where is John Hurley currently located?
The professional is currently located in Atlanta, Georgia.
What is the professional's email?
The expert's email is jo**@yahoo.com.
How many companies did John Hurley work at?
The professional worked at 19 jobs.
Does John Hurley have personal webpage or blog?
John`s website is http://www.adecco.com.
What education does John Hurley have?
John studied at the TELEPERFORMANCE UNIVERSITY from 2010 to 2010.
What are the certifications of John Hurley?
This professional received the following certifications: Lean Six Sigma, License 4233442, and License 5029323.