For over 21 years Jerome H Sparks worked in different jobs. Recently, this professional worked as a Senior Director Us Customer Care in Jagged Peak developing different skills. This person graduated from Western Kentucky University in 1992 where this person received all the required skills and knowledge. You can find Jerome H Sparks in Hamilton, Ohio, where he lives nowadays. SoftwareOfficial has all the personal info you need to contact Jerome H Sparks, such as this professional's phone or e-mail. Send the request to get additional info.
Name variants:
Jerry Sparks
Last updated May 26, 2024
Contact Information
Last Update
Jul 12, 2022
Email
ja**@cinci.rr.com, je**@tradeglobal.com
Location
Hamilton, OH
Company
Workplace
Senior Director Us Customer Care
Tampa, FL
Industry
Computer Software, E-Commerce software and fulfillment provider, Prepackaged Software Services
Colleagues
Work History
Senior Director Us Customer Care
7650 west Courtney Campbell Cswy SUITE 1250, Tampa, FL 33607
Reporting to the President of US Operations. Responsible for planning and execution of our customer care business strategy, both on-shore and off-shore. Manage a budget of 8.5 MM annually to...
from Feb 2018
Director-Workforce Planning
5389 east Provident Dr, Cincinnati, OH 45246
Reporting to the VP of Operations. Responsible for planning and execution of all staff allocation for 25 clients in two locations, totaling 3.6 million interactions per year. Develop the yea...
Jul 2014 — Feb 2018
Operations Manager - Furniture and Bedding Customer Service
151 west 34Th St, New York, NY 10001
2010 — 2013
Manager - Mail and Phone Order
Manage 4 leads and 57 associates. Analyze and evaluate both supervisor and associate performance on a monthly basis.
Responsible for the organization and management of order processing for...
Apr 1996 — Nov 1998
Education
1988 — 1992
Occupations
Executive
Operations Manager
Director of Operations
Senior Director
Chairperson
Managers
Vice President
Senior Manager
Chief Executive
Skills
Process Improvement
Training
Management
Call Centers
Project Management
Forecasting
Customer Service
Analysis
Team Leadership
Retail
Sales
Call Center
Budgets
Data Analysis
Project Planning
Budgeting
Business Process Improvement
Contact Centers
Cross Functional Team Leadership
Leadership
Microsoft Office
Team Building
Vendor Management
Client Relations