Since 2017, Jean Kohles has been working in Hospice Source situated 4, 4. This person is a proficient Customer Service Manager  Contact Center Management | Call Center Development | Crm with over 24 years of work experience. According to Jean's CV and work profile, this person has worked at more than six places with diverse backgrounds and gained different skills. Jean attended school at the Keller Graduate School of Management of Devry University to 2005. Jean Kohles can be found in Argyle, Texas – where this expert is currently located. You can search for the professional's email address and number. We can also provide you additional contact information upon request.
Name variants:
Jeanne Kohles,
Jeanie Kohles,
Jeannie Kohles
Last updated May 22, 2024
Contact Information
Workplace
Customer Service Manager  Contact Center Management | Call Center Development | Crm
Industry
Medical Devices
Colleagues
Work History
Customer Service Manager  Contact Center Management | Call Center Development | Crm
3440 Sojourn Dr, Carrollton, TX 75006
I managed the call center operations including but not limited to monitoring dialer, inbound call volumes, quality assurance, dispatching, forecasting, strategic planning, hiring, scheduling...
Sep 2017 — Nov 2018
Customer Service Manager  Contact Center Management | Call Center Development | Crm
1900 south State College Blvd SUITE 300, Anaheim, CA 92806
I was brought on board here to spearhead the daily customer service operations for 2 locations: Irving, TX and Anaheim, CA. I directed a 60-member team, including Customer Concerns and Corre...
Apr 2016 — Apr 2017
Customer Service Manager  Contact Center Management | Call Center Development | Crm
1 City Blvd west SUITE 102, Orange, CA 92868
Founded in 2003 and headquartered in Orange, California, CashCall Inc. is among the nation's premier lenders. The company employs lending experts with an unparalleled drive and dedication to...
Mar 2007 — Apr 2016
Regional Collections Manager  Contact Center Management | Collections Management
3161 Michelson Dr SUITE 1900, Irvine, CA 92612
In this role, I presided over a 65-member collections department which heavily involved staff forecasting, budget management and employee training and development. I conducted department mee...
Jul 2004 — Mar 2007
Center Operations Manager  Contact Center Operations | Collections Management
Dearborn, MI
Earlier in my career, I directed a team of 65 recovery collectors who were tasked with servicing retail and lease accounts. My primary focus was to increase revenue recovery and consistently...
Dec 1994 — Jul 2004
Education
Occupations
Executive
Manager
Sales Specialist
Counter Manager
IT Professional
Software Tester
HR Specialist
Training and Development
Computer Software Professional
Operations Manager
Sales Representative
Computer Specialist
Software Developers
Skills
Call Centers
Credit
Management
Process Improvement
Customer Service Management
Banking
Contact Center Management
Call Center Development
Team Building
Loans
Cross Functional Team Leadership
Customer Service Training
Customer Service Operations
Team Leadership
Contact Center Operations
Customer Support
Customer Experience Management
Customer Loyalty
Collections Management
Debt Collection
Operations Management
Contact Center Optimization
Customer Satisfaction
Customer Retention
Customer Experience
Customer Insight
Contact Center Technology
Service Level Agreements
Customer Success
Cash Collection
A/R Collections
Microsoft Excel
Mortgage Lending
Contact Center Strategy
Customer Relationship Management